Job Description

• Coordinate daily operations of the MIST Therapy Program.
• Maintain accurate records of all new, active, on-hold, and discharged MIST patients.
• Ensure all program spreadsheets and tracking tools are updated and maintained in real time.
• Coordinate patient scheduling to maximize efficiency and treatment compliance.
• Ensure providers receive regular communication regarding patient healing status and treatment progress.
• Assist with patient scheduling and field coverage as needed.

• Provide direct oversight and support to Medical Assistants assigned to the MIST program.
• Coordinate scheduling of MAs to maximize field productivity and operational efficiency.
• Arrange coverage for field staff during absences, vacations, or sick leave.
• Foster a positive, solution-oriented, and collaborative work environment.
• Promote a strong "can-do" attitude and culture of accountability within the team.
• Collaborate effectively with leadership and adapt to changing organizational priorities.

• Lead onboarding and training of new Medical Assistants.
• Conduct regular training sessions, weekly meetings, and performance coaching.
• Ensure training materials, protocols, and procedures remain current and effective.
• Coordinate additional training opportunities with supervising Medical Assistants and leadership.
• Clearly communicate job responsibilities, performance expectations, and workflow standards.

• Perform weekly audits of all program tracking tools and spreadsheets to ensure timely and accurate documentation.
• Track, investigate, and document complaints, concerns, and operational issues, including root causes and corrective actions.
• Ensure Medical Assistants maintain accurate documentation and comply with program standards.

• Maintain action plans and key performance indicators (KPIs) to measure program success and team performance.
• Monitor staff productivity and utilization to ensure working hours are used efficiently and effectively.

• Participate in and facilitate brainstorming sessions and feedback meetings to improve workflows, processes, and team performance.
• Collaborate with leadership to develop and implement new projects, initiatives, and operational enhancements.
• Ensure team members remain informed and aligned with organizational goals and program objectives.
• Fill operational gaps and provide direct support when necessary to ensure continuity of care and service excellence.

• Experience in healthcare operations, care coordination, medical assisting, or clinical program management preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Excel and data tracking systems.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Knowledge of clinical documentation standards and healthcare compliance practices.
• Demonstrated ability to lead teams, train staff, and drive accountability.