The Medical Assistant for the Plastics service line is responsible for coordinating and scheduling tests ordered by surgeons, providing patients with clear instructions for pre-surgical and pre-test preparation, and accurately recording facility-based charges. This role requires maintaining a positive, professional demeanor while fostering strong, collaborative relationships with patients, providers, coworkers, and partner facilities.

ESSENTIAL FUNCTIONS:

• Perform patient triage, including assessing complaints, obtaining detailed medical/family/surgical histories, and documenting findings.
• Obtain and record vital signs; assist providers with exams, office procedures, wound care, drain/stitch removal, and tissue expansion.
• Provide patient education and relay provider instructions; communicate test results and coordinate follow-up as directed.
• Manage patient scheduling, pre-certifications, test orders, surgery scheduling, and uploading required documents/reports into EMR/SIS.
• Collect, label, process, and reconcile lab specimens and results; scan operative and pathology reports into patient records.
• Handle patient and pharmacy calls per provider direction; ensure referring offices receive progress notes.
• Maintain medication/supply inventory, ensure accurate documentation (e.g., refrigerator temps, autoclave logs, implant details), and uphold sterile technique and equipment cleaning standards.
• Notify hospitals, surgery centers, and skilled nursing facilities of physician orders as needed.
• Support clinical flow by preparing rooms, ensuring readiness for procedures, and assisting providers during surgeries or treatments.
• Ensure accurate and timely completion of all MIPS Merit-based Incentive Payment System) requirements for providers.
• Complete charts, review and verify codes for physician charges.
• Other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.
• Strong organizational skills and attention to detail.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Exceptional Skill in customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION & EXPERIENCE:

• High School Diploma or GED is required.
• Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required.
• BLS certification is required or must be obtained within 90 days of hire.
• Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred.
• One year of experience in dermatology or plastic surgery practice preferred.
• Knowledge of OSHA Controls/HIPAA compliance and Quality standards.
• Sterile techniques and processing of surgical instrumentation.
• Strong knowledge of medications and side effects.
• Ability to develop and communicate self-care programs.
• Knowledge of various surgical equipment and surgery treatment procedures.
• Knowledge of biohazard management.

PHYSICIAL REQUIREMENTS:

To conduct this position properly, applicants must be able to complete the following list of physical tasks. Reasonable accommodation will be available for those individuals with disabilities and who are not able to complete the following tasks.

• Sitting and standing for prolonged periods of time
• Lifting objects, possibly weights more than 30 pounds.
• Bending, reaching, and twisting
• Ability to assist and support patients in transfer from exam rooms, out of wheelchairs, onto exam tables, during the exam process, etc.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus as needed.