Job Description

University Foot and Ankle Institute is well known as one of the most technologically advanced foot and ankle practices in the nation. Based in Santa Monica, we have 6 convenient locations throughout Los Angeles County.

University Foot and Ankle is looking for a Patient Services Coordinator to answer a high volume of calls, provide excellent customer service, and provide support to the practices.

Duties and Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Requirements

• Strong computer skills, including basic keyboarding skills
• Ability to navigate through patient records systems
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Ability to community sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Knowledge of medical practice terminology

Education and Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 1+ years of customer service experience
• Experience working with performance metrics
• Experience with Microsoft Office Products (Word, Excel, PowerPoint)

Benefits of Working with University Foot and Ankle Institute

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

To find out more, visit https://www.footankleinstitute.com/