Job Description

Sign On Bonus for External Candidates ONLY - $1000.00

Location/Department: Outpatient Clinic

32 hours per pay period

Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. Primary responsibilities include: gathering of patient data, chart scribing, preparation& review. Will demonstrate the knowledge required to provide age appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible, & organized.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Uses only approved abbreviations.
• Understands patient safety goals & actions taken.
• Uses 2 patient identifiers before giving treatments, demonstrates process.
• Understands read back of verbal orders/critical lab values & can state process.
• Understands procedure to clarify physician orders.
• Uses standing orders when indicated.
• Accurately calls report to MD as warranted by condition; reports to other providers as needed.
• Reports sentinel events or adverse drug reactions or incidents as warranted.
• Uses final verification before invasive procedures & can verbalize correct process & documents in EHR.
• Reassesses patient in response to changes in condition after intervention as needed & documents in EHR.
• Assists front office if needed to verify insurance information & demographics in a manner that upholds principles of privacy.
• Documents records in a timely, accurate, & private manner according to protocol with the EHR.
• Looks up patient charts & creates charts.
• Schedules patient’s appointments & procedures.
• Assists patients into exam rooms in a prompt, efficient, & friendly manner.
• Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
• Transports patients safely & efficiently.
• Assists as needed with patient care as requested including set-up & tear down of procedures.
• Prepares & mails appropriate preparation instructions to patients.
• Inquires & documents in patient’s health record as appropriate regarding x-rays & test results for patient appointments.
• Performs EKG testing as ordered & enters charges, submits order to health records.
• Performs venipuncture safely & accurately, submits orders appropriately.
• Performs subcutaneous & intramuscular injections, enters charges, & documents.
• Assists the patient with maintaining an updated medication record.
• Call prescriptions into pharmacies accurately & timely.
• Assists in the education regarding medications & their side effects.
• Demonstrates knowledge of isolation procedures.
• Cleans & maintains equipment according to policy.
• Transports instruments & equipment in a safe manner.
• Prepares specimens for lab in a safe & timely manner.
• Checks & puts away sterilized instruments accurately.
• Cleans exam rooms in a safe & efficient manner.
• Determines call direction in an accurate, efficient, & friendly manner.
• Takes accurate messages & delivers in a timely manner.
• Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
• Confirms all upcoming appointments by phone.
• Maintains appropriate statistics for patient care.
• Schedules, acknowledges, & edits all physician schedules on computer system.
• Assists front office as needed, retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record.
• Sorts mail and delivers to physician areas.
• Organizes & retrieves referral letters & information pertinent to the patient’s care including information from the EHR & scans.
• Assists in complying with pre-certification needs for testing & therapies.
• Stocks rooms with appropriate supplies as requested.
• Maintain security systems as appropriate.
• Takes responsibility for ordering & maintaining supplies & equipment as requested.
• Carries out provider orders, including authorization of refills according to established protocols.
• Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education.
• Gathers the patient’s medical data, then presents it to the provider in the patient’s presence.
• Assists the provider by scribing the physical exam, provider’s orders, initiates the visit plan & provides appropriate patient education about illness/medical condition.
• Assists provider with evaluation of clinical processes for quality & efficiency.
• Evaluates patient’s condition by accurately performing physical & psychosocial assessments as recommended.
• Monitors office compliance with OSHA & lab proficiency testing for CLIA.

Required Skills/Abilities:

• Strong customer service skills; effectively communicates both verbal & written.
• Exceptional organizational skills
• Able to perform basic medical assisting skills, including EKGs & venipuncture
• Able to use computer & office equipment.

Education and Experience:

• Additional training beyond high school
• Certified Medical Assistant preferred
• Minimum of 1 year relevant work experience preferred

Physical Requirements:

• Frequent walking, sitting, standing, reaching, talking, & use of hands
• Occasionally may need to lift up to 25 lbs