Job Description

DEPARTMENT: Outpatient Department

JOB TITLE: Medical Assistant

Date of Last Revision: September, 2019 Reports to: Clinical Manager

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Purpose of Job: The purpose of your position is to support the overall operation of the Outpatient Department (OPD). The Medical Assistant will provide assistance to the OP nurses and clinical manager in managing the day to day needs of the department. The Medical Assistant will provide support to the nurse in the management of medical and administrative information. The Medical Assistant will greet residents, make appointments, coordinate services, order supplies and assist physicians in taking vital signs for resident appointments.

Introduction:

Your job description has been designed to outline the responsibilities of your specific job title. Every effort has been made to include all items. It is understood that since you work in the service industry that NOT all situations can be listed. We encourage you to provide the best customer services possible while accomplishing the tasks of your job. The omission of specific duties or responsibilities does not mean that you should not complete the task. Your job description outlines the general duties as well as establishes the method for performing other duties as assigned by a Director, Vice President or President.

Each job description contains 8 essential categories for every job and 3 categories of title specific duties. Please review them and ask your supervisor if you have any questions.

Administrative Functions:

Maintain a good work rapport with inter-departmental personnel.

Assist in planning, developing, organizing and implementing departmental activities as directed.

Assist coordinating departmental service with other departments.

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Adhere to all WHV policies and procedures.

Perform administrative duties such as: filing, completing forms, reading memos and attend meetings, as directed.

Create and maintain a good customer service environment.

Attends monthly town hall meetings as scheduled.

Training/In-Service Attendance:

Attend and participate in all required in-services and educational classes.

Attend and participate in workshops, seminars and coursework, as directed.

Safety and Sanitation:

Follow and establish safety procedures and precautions when performing the aspects of your job.

Report all injuries immediately to your supervisor.

Lift using proper technique. Assist others when directed.

Report all unsafe and hazardous conditions and equipment to your supervisor.

Maintain a work area that is clean and hazard free.

Follow all infection control procedures as they apply.

Know and follow fire and disaster plans.

Use personal protective equipment when performing tasks that might involve infectious materials.

Equipment and Supply Usage:

Report all equipment malfunctions or breakdowns immediately.

Report low or depleted supplies to the appropriate person.

Use equipment for its intended purpose.

Follow correct official procedures when using equipment.

Residents Rights

Maintain the confidentiality of resident information.

Handle all resident property with respect.

Knock before entering into a resident’s room or dwelling.

Ensure that residents are treated fairly and with respect allowing for individuality and privacy.

Uphold the residents’ civil rights.

Regulatory Compliance:

Follow all OSHA, CDC guidelines.

Review book of Material Safety Data Sheets prior to working with any chemicals.

Treat all team members fairly and equally without regard to race, color, creed, national origin, age, sex, religion, handicap or marital status.

Adhere to all local, state or federal regulations as they apply.

Completes annual compliance training and exhibits behavior as set forth by the code of conduct in the performance of their duties.

Abides by White Horse Village’s code of conduct in the performance of their duties.

Committee Function:

Serve on committees as assigned.

When serving on a committee, participate to the fullest of your ability.

Administrative Duties:

Answering phones/making appointments for residents.

Welcoming residents to OPD.

Assist in taking vital signs for residents scheduled for doctors’ visits.

Prepare exam room.

Assist with filing and updating medical records.

Assist in coordinating laboratory services, diagnostic studies.

Assist in coordinating transportation to outside medical appointments.

Sending prescription orders to the pharmacy for new medications and refills.

Completing master lists, reports, and maintaining documentation on computer.

Enter information into resident record in the electronic medical record—e.g. updated

immunization information.

Order supplies.

Prepare charts for physician visits including ensuring test results are available.

Restock exam rooms.

Transport residents to OPD for appointments, wellness checks.

Offers suggestions to improve resident care and facility practices.

Perform all other duties as assigned.

Resident Care Functions:

Provide assistance with activities of daily living (ADLS), encouraging maximum independence*:

1. Dressing/undressing.
2. Bathing/showering.
3. Personal hygiene (shaving, dental hygiene, nail care, hair care, foot care).
4. Mobility devices (cane, walker, wheelchair, crutches)
5. Monitors safe transfer and ambulation techniques.
6. Care of equipment such as eyeglasses, contact lenses and hearing aids.
7. Incontinence care.

(*Although these are responsibilities that would rarely occur, there could be an occasion where immediate assistance may need to be provided to the resident.)

Provide assistance with instrumental activities of daily living (IADLS):

1. Telephone—assist with calls, hearing and vision adaptive devices
2. Housekeeping tasks such as tidying room, dusting, bed making and ironing
3. Coordinates transportation
4. Making appointments
5. Troubleshooting for residents

Provide reminders or cues to take medications.

Assist with health maintenance and monitoring tasks:

1. Observe and report changes in residents’ physical condition, cognitive and emotional status to supervisor or Outpatient Department (OPD) team as needed.
2. Monitor for environmental safety hazards.
3. Assist with dining—obtain meals, assist with set-up.

Report findings/observations to OPD team, as appropriate.

Plan and complete job duties with minimal supervisory direction, including appropriate judgment.

Provides care and services that support the White Horse Village Mission, Vision, Values and Health Care Philosophy.

Establishes priorities relative to the importance and/or resident need.

Demonstrates appropriate use infection control practices when providing resident care.

Acts as an advocate for the resident.

Compliance Requirements:

• Completes annual compliance and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of duties.
• Adheres to the Organizations Policies and Procedures regarding the Compliance Program of the organization and is timely in reporting any possible concerns.
• Follows all local, state and federal regulations as they pertain to the position.
• Adheres to the Organization’s Policy and Procedures covering Privacy and Security in Compliance with HIPAA regulations.

VALUES:

• Integrity: Doing the right thing even when nobody is looking.
• Compassion: Demonstrate care and empathy in all our interactions.
• Inclusiveness: Create a diverse environment that is welcoming and accepting.
• Growth: Explore opportunities for learning and change.
• Generosity: Give of oneself to benefit others.
• Respect: Value the worth of each person.
• Relationships: Develop meaningful connections with one another.
• Stewardship: Commit to use our resources wisely.

ACKNOWLEDGEMENT

I, ________________________ have read this Job Description and fully understand the requirements set forth therein.

(Team Member Print Name)

I hereby accept the position as _ _____________________________________ and agree to abide by the requirements

(Job Title)

set forth and will perform all duties and responsibilities to the best of my ability.

I understand that this Job Description is not all inclusive, and that I will be responsible for performing other duties as assigned.

I further understand that this Job Description does not constitute an employment contract.

I further understand that White Horse Village is an “At-Will” employer, and that my employment is “At-Will”, and thereby understand that my employment may be terminated “At-Will” by White Horse Village or by myself, and that such termination may occur with or without cause, and with or without notice.

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Team Member (PRINT) Name Date

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Team Member Signature Date

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Director/Supervisor Signature Date