Job Description

General Job Summary: Contributes in the delivery of excellent orthopaedic care in a patient centered environment while focusing on their individual needs.

Essential Job Functions:

• Interacts with patients and visitors in a respectful and professional manner.
• Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others.
• Attend monthly department meetings as scheduled.
• Puts the patients at ease by providing patient education per provider protocol.
• Provides compassionate support to patients in distress.
• Prepares the clinical area and patients for providers.
• Records and updates patient information such as, but not limited to, medical, surgical, family and social histories.
• Clinical duties such as, but not limited to, order entry, phlebotomy, injection draws, application of DME, suture removal, wound and dressing care.
• Strong communication skills with patients of all ages.
• Ensure services are provided according to prior authorization and within the approval period.
• Follows and completes message management workflows.
• Assist patients with personal hygiene needs as warranted.
• Transfer patients with ambulatory issues as needed.
• Clerical duties such as, but not limited to, paperwork, faxing and scheduling patient appointments.
• Establish and maintain effective working relationships with patients, providers, and co-workers.
• Maintain clinical quality assurance standards.
• Adheres to the medical assistant scope of practice per federal/state laws.
• Compliance with HIPAA, OSHA, and safety standards of the organization.
• Ensure certifications are current and up to date.
• Takes initiative in performing additional tasks that may be necessary or in the best interest of the practice.

Requirements

Education/Experience:

• High school diploma or equivalent required.
• Medical certification required and one year experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations

Performance Requirements:

Knowledge:

• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of electronic health records and practice management systems.
• Knowledge of OSHA and HIPAA guidelines
• Knowledge of medical practice care and terminology.
• Knowledge of examination, diagnostic, and treatment room procedures.

Skills:

• Strong attention to detail and organizational skills.
• Strong follow through discipline.
• Strong skill in tact and diplomacy in interpersonal interactions.
• Strong critical thinking skills.
• Strong communication skills with patients of all ages.
• Strong customer service skills.
• Strong teamwork skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.

Abilities:

• Ability to react calmly in emergency or stressful situations.
• Ability to adapt to clinic functions in a timely manner.
• Ability to work on a team while maintaining positive and professional relationships.
• Ability to work well as an individual and/or part of team.
• Ability to project a pleasant and professional image.
• Ability to proactively plan, prioritize, and complete tasks.
• Ability to demonstrate compassion while caring for others.

Equipment Operated: Standard medical and office equipment.

Work Environment: Medical office and exam/procedure room settings.

Mental/Physical Requirements: Standing and walking 90 % of the time. Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to remain focused and attentive without distractions (i.e. personal devices). Must be able to lift up to 30 pounds.