Job Description

Provide medical support assistance for clinic patients following established standards and practices. Greets and assists patients as needed. Assist in obtaining, organizing, and maintaining patient files. Assists nursing and office staff with answering/returning patient phone calls. Assist with administrative tasks as needed including entering office charges into electronic health record. Assist physician and other clinical staff with patient exams and procedures and provide healthcare support.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.

Must adhere to all DCH Health System

Qualifications

WORKING CONDITIONS

Requires manual dexterity. Position is in a clinic setting requiring mostly standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 40 pounds from floor to shoulder level. May require use of footstool to reach top shelves. The position includes exposure to human body fluids, disease, infection, lab chemicals and hazard material. The position requires wearing common protective or safety equipment. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.

Physical presence onsite of essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.