Job Description

This role works with a dedicated Primary Care Provider and supports primary care activities for the PCP panel, including facilitating PCP visits, providing direct patient care, closing quality gaps, and managing the PCP schedule. The Medical Assistant works directly with members to achieve their care plan goals through care coordination and building relationship.

Duties and Responsibilities

• Act as the practice-based medical assistant, supporting onsite providers in facilitating high quality primary care that promotes appropriate healthcare utilization.
• Greet members in the waiting room, establish rapport.
• Prepare members for onsite and telehealth examination. Take vitals, perform appropriate social, behavioral, and medical age and condition-based screenings (e.g., point of care testing, EKG, spirometry, and eye exam).
• Close quality measure gaps.
• Maintain medical record completion. Document key aspects of medical and social history. Initiate medication reconciliation.
• Set a visit agenda with the member and provide warm handoff to the provider.
• Assist the provider with exams and minor office procedures.
• Perform phlebotomy and collection of other lab specimens.
• Prepare and administer medications and vaccines with provider authorization.
• Review the after-visit summary with the member and ensure understanding through communication tools like teach-back and closing the loop.
• Ensure follow-up visits are scheduled prior to check out.
• Follow protocols for infection control, including proper cleaning and disinfection of medical equipment and clinical spaces.
• Prepare for and participate in daily huddle with the integrated care team.

• Perform pre-visit planning to ensure high quality provider visits.
• Coordinate services to complete primary care provider action plan tasks.
• Ensure the smooth flow of operations within the practice.
• Provide coverage support for fellow care team members as needed.
• Leverage strong time management skills to prioritize and balance member care responsibilities with role-specific tasks.

Minimum Qualifications

• Certified or Registered Medical Assistant required.
• 3+ years of experience practicing as a medical assistant.
• High School Diploma or equivalent required.
• CPR training & certification.
• Phlebotomy skills.
• Able to react quickly in emergencies and identify appropriate staff during crises.
• Able to efficiently prioritize multiple high-priority tasks.
• Proficiency with Microsoft Office applications.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.