Job Description

JOB SUMMARY

Under the general supervision of the practice supervisor, guided by the policies and procedures of the Transplant Service, the Department of Surgery, and the Ambulatory Services. The Hospital Assistant II is responsible for all functions associated with supporting the kidney and/or liver transplant program. They will perform assigned Yes procedures in support of the care services provided to patients within the practice. The incumbent consistently projects as a professional and courteous demeanor; the Hospital Assistant is required to comply with the Medical Center House and Telephone Standards.

In support of the abdominal transplant program, the incumbent will:

• Staff all clinics as assigned,
• Perform routine duties in clinic, including vital signs, weight, and medication review
• Perform assigned duties in the transplant office in support of post-transplant patient management. These duties include scheduling studies and tests, completing medication refill requests, and sending orders to requested labs and other facilities.
• Communicate with patients about plan of care.
• Work collaboratively with the clinical staff, including other MAs, LVNs, RNs, MDs, and APPs.

REPORTING RELATIONSHIPS

None, this is not a supervisor position.

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time

Essential

Function

(Yes/No)

Key Responsibilities

(To be completed by Supervisor)

20

Yes

Handles medication refills, lab orders, and other office functions appropriate for a medical assistant.

10

Yes

Sets up patients’ clinic appointments/reschedule as necessary

10

Yes

Ensures APEX and Tele Results data entry is precise, complete and completed in a timely manner

10

Yes

Collects all results (lab, testing, etc.) as needed in preparation for clinic (post or nontransplant surgical)

5

Yes

Reports to Hospital Blank Assist 3 any clinic operation issues impacting patient care

10

Yes

Provides back up for colleagues when needed

10

Yes

Performs routine clinical functions and documents in electronic medical record (APEX), including but not limited to vital signs, height, weight, medication reconciliation and documentation of chief complaint.

5

Yes

Document use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by phone, or by video ( if available)

5

Yes

Assists nurses and providers and patients in preparation for exam and /or procedures.

5

Yes

Monitors patient flow in and out of the clinic

5

Yes

Updates and maintains pharmacy information in electronic medical record (APEX)

5

Yes

Other duties as assigned

100%

To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should be 100%.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, teamwork, cultural sensitivity, and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive way patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and use personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly, and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports of broken equipment and furniture.
• Pick up and dispose of any litter found throughout the entire facility.
• Posts flyers and posters in designated areas only; do not post on walls, doors, or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Please list:

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• At least one experience as a medical assistant in a large, busy clinic
• Current BLS certification from the American Heart Association (AHA).
• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
• Knowledge and abilities essential to the successful performance of the duties assigned to the position

REQUIRED LICENSES/CERTIFICATIONS

Please list

• Current BLS certification from the American Heart Association (AHA).

POPULATIONS SERVED

Infant

Child

Adolescent

Adult

Geriatric

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html