Job Description

Medical AR Coordinator – Healthcare Billing

Location: Lehi, UT
Employment Type Full-Time
Compensation: Competitive pay

Support the revenue cycle by managing insurance follow-up, resolving outstanding claims, and ensuring timely account closure. This role is ideal for experienced medical AR professionals who thrive in fast-paced environments and take ownership of their work.

About the Role

• Coordinate and manage assigned medical accounts receivable

• Partner with third-party payers to resolve outstanding balances

• Drive timely, accurate claim adjudication and account resolution

Key Responsibilities

• Review claim and account status through payer portals and direct outreach

• Follow up with payers via phone, email, and online tools to resolve balances

• Document payment status, actions taken, and next steps in the EMR system

• Resolve accounts through appeals, corrections, adjustments, and billing updates

• Coordinate medical record requests and additional documentation when needed

• Apply sound judgment and problem-solving skills to resolve complex claim issues

• Proactively identify patterns or delays and escalate for leadership support

• Stay current on payer rules, filing limits, regulations, and compliance standards

• Protect patient confidentiality and follow all internal policies and controls

Requirements

• 2+ years of medical accounts receivable or insurance collections experience

• High School Diploma or GED (Associate or Bachelor’s degree preferred)

• Working knowledge of commercial and government insurance plans

• Familiarity with CPT, ICD-10, and insurance processing guidelines

• Proficiency with Microsoft Excel, Word, Outlook, and Teams

• Experience with payer portals such as Availity or Waystar (eCW preferred)

• Strong attention to detail with accurate data entry skills

• Excellent verbal and written communication skills

• Ability to work independently and manage multiple priorities

Preferred Qualifications

• CRCS (Certified Revenue Cycle Specialist) certification

• Behavioral health billing experience

• Knowledge of CCI edits, bundling, medical necessity, and COB issues

• Strong analytical and reporting capabilities

Pay & Benefits

• Competitive compensation with advancement opportunities

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after first year) + 10 paid holidays

About Serenity Healthcare

Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our revenue cycle team plays a vital role in supporting patient access, financial accuracy, and long-term growth.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a criminal background check and drug screening.