Job Description

FT Medical Administrative Assistant

Status: Full-time, permanent

Location: Cambridge, ON

Hours: 35 hours/week [Monday to Friday]

Salary: $41,547 to $51,933 per year

Paid Time Off: 3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural days, professional development and your birthday off

Benefits: Comprehensive health, dental, life insurance and more

Pension: HOOPP (defined benefit plan)

Posting Date: September 28, 2026

Deadline: October 12, 2026

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo-Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. We are also mandated to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Medical Administrative Assistant to join our interdisciplinary staff team at our site in Cambridge.

As an essential, often first contact and critical liaison between community members accessing SOAHAC’s services and our interdisciplinary staff team, the Medical Administrative Assistant will help maintain SOAHAC’s core values in the provision of culturally safe care. The Medical Administrative Assistant assists in providing a positive, welcoming environment for community members, visitors, individual clients, their families and staff. You will provide medical, administrative, technical and clerical support to SOAHAC team members in various programs. This is a key communications role and as such, you will participate in maintaining internal relations between staff, health service providers, as well as, community partners.

Responsibilities

• Create a warm and inviting reception for community members, visitors, individual SOAHAC clients and families, in person and on the telephone.
• Collaborate as part of the interdisciplinary staff team for the best interest of the clients, their families and community wellness outcomes
• Aid and support by processing referrals to specialists, laboratory and procedural appointments, and pharmacist inquiries as part of the interdisciplinary staff team
• Ensure proper notification of medical appointments and medical correspondence as part of the interdisciplinary staff team
• Maintain an efficient computerized client encounter system by inputting and updating information into PSS (Telus) on a regular basis

Requirements

• Graduate of a Medical Administrative Diploma or equivalent
• 3-5 years knowledge/experience working in an Indigenous multi-service health and wellness environment or similar an asset
• Supportive of both Indigenous and western models of wellness and health care
• Possess a thorough knowledge of medical terminology, anatomy and physiology
• Prior experience utilizing medical scheduling software, preferably with an EMR (ideally PS Suites)
• Strong computer skills and proficiency with electronic medical records and scheduling systems
• Knowledge of various Indigenous and mainstream community agencies, service providers, and resources
• Exceptional attention to detail and accuracy
• Ability to work in a fast-paced environment
• Ability to manage confidential and sensitive information
• Willingness to learn Indigenous Cultural Safety and other ongoing cultural learnings/ teachings
• Willingness to assist other SOAHAC sites as needed
• Valid driver’s license or access to a reliable transportation
• Ability to obtain/maintain a current and clear police check is a condition of employment
• Up-to-date immunizations and records

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants (please self-identify). SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Please apply by submitting your resume and cover letter. If unable to submit through the careers portal you may submit to careers@soahac.on.ca.

Please note that our applicant tracking system may use automated tools, including artificial intelligence (AI), to support aspects of the recruitment process. All hiring decisions are made by our team.

Please visit Southwest Ontario Aboriginal Health Access Centre online at: www.soahac.on.ca or like us on www.facebook.com/soahac to learn more about us!

We thank all those for applying but only those selected for an interview will be contacted.