Job Description

We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.

This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.

The Role

You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.

Key responsibilities will include:

• Managing and sending faxes and handling incoming documentation
• Coordinating lab-related administrative tasks
• Supporting prior authorisations (PAs)
• Coordinating external referrals
• Managing and organising administrative follow-ups
• Answering incoming phone calls where appropriate
• Providing general back-office administrative support
• Following established SOPs and processes
• Identifying opportunities to improve and streamline administrative systems

About You

The ideal candidate will be:

• Experienced in medical or healthcare administration
• Highly organised and detail-oriented
• A quick learner who can confidently pick up new processes and systems
• Comfortable working independently in a remote environment
• Proactive and able to spot ways to improve processes
• Professional and confident when communicating with patients and external providers
• Comfortable working with confidential medical information
• Ideally experienced within a mental health or similar healthcare setting
• Comfortable communicating over the phone with a clear, professional and easily

understood accent

Systems

Experience with the following systems would be advantageous:

• RingCentral
• PracticeQ / IntakeQ

Experience with other medical practice management or communication platforms will also be considered.

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

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