This is a remote position.

Our client is looking for a
Medical Administrative Assistant.
They operate within the mental and behavioral health sector and have strengthened their impact in recent years through expanded patient services and a renewed focus on accessible, inclusive care across diverse communities. This role plays an essential part in keeping their operations running smoothly while ensuring patients feel welcomed, supported, and understood.

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  Serve as a compassionate first point of contact for patients via phone, email, and messaging platforms.

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  Schedule appointments, manage provider calendars, and coordinate follow-ups using practice management tools such as PracticeQ and Spruce Health.

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  Support intake processes by gathering necessary documentation and ensuring patient records are complete and organized.

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  Assist with insurance-related tasks, eligibility checks, and basic administrative workflows as needed.

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  Maintain accurate digital files, notes, and communication logs to ensure timely, coordinated care across the clinic.

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  Provide empathetic support to patients navigating sensitive situations, demonstrating emotional intelligence and professionalism.

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  Uphold confidentiality standards and handle protected health information with care.

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  Collaborate with the clinical and administrative team to ensure smooth day-to-day operations and a positive patient experience.

Requirements

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  Strong verbal and written communication skills in English.

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  Prior experience in administrative roles, preferably in healthcare or patient-facing environments.

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  High level of empathy, emotional awareness, and discretion.

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  Ability to navigate digital tools and communication platforms (Spruce Health, PracticeQ).

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  Organized, reliable, and proactive with a strong sense of responsibility.

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  Comfortable supporting individuals from diverse backgrounds, including LGBTQ patients.

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  Ability to manage multiple tasks while remaining calm, patient, and approachable.

Qualifications

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  Experience working in medical administration, mental health, or other clinical settings is preferred.

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  Strong customer service skills and the ability to remain grounded in emotionally sensitive contexts.

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  Demonstrated compassion, patience, and understanding when assisting patients and families.

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  A genuine interest in inclusive care and supporting LGBTQ communities (experience is a plus).

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  Comfortable working in a fast-paced environment with shifting priorities.

Benefits