Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.

1. Answers the appointment line and assists patients with scheduling appointments.
2. Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
3. Prepares and mails new patient applications.
4. Completes PCP change forms when necessary, during the check-in process.
5. Answers phone calls and routes calls and messages through EMR.
6. Schedules interpreters for hearing-impaired patients.
7. Communicates with patients regarding their appointments and wait times.
8. Maintains cleanliness of front office space and waiting rooms.
9. Performs other related duties as assigned.

EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate’s Degree in lieu of experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and communication skills.
• Ability to multi-task in a busy work environment.
• Excellent computer skills.
• Knowledge and ability to work in Microsoft Office.

WORK SCHEDULE This position may occasionally be required to work evenings.