Job Description

Market Range: 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

The Medical Administrative Assistant 1 provides administrative support for the front office. This position supports staff for front desk operations for Knox Obstetrics and Gynecology Clinic.

1. Schedules patient appointments (check-in, check-out) and maintains calendars.
2. Reviews insurance eligibility, as needed.
3. Communicates with providers regarding patient appointments and other patient communication.
4. Processes new patient forms and requests previous records, as necessary.
5. Creates appointments in EMR for multiple providers’ schedules.
6. Answers and routes phone calls from patients and other providers.
7. Collects co-pays and cash payments; uses credit card terminal following PCI rules.
8. Performs other related duties as assigned.

DUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Six (6) months of work experience in a medical office setting; OR Associate’s Degree in lieu of experience. (Ability to fluently speak Spanish is preferred).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate both on the telephone and in person.
• Attention to detail and ability to learn new skills.
• Computer literacy including knowledge of Microsoft Word, Excel and PowerPoint.
• Ability and knowledge about Zoom applications for the telehealth needs of the clinic.

WORK SCHEDULE: This position may occasionally be required to work weekends and frequently evenings.