Job Description

About Us

At Cann I Help, we’re committed to making high-quality medicinal cannabis care accessible, affordable, and genuinely patient-centred. We support patients living with chronic and complex health conditions and believe exceptional healthcare starts with strong operational support, clear communication, and consistent administrative excellence behind the scenes.

We’re a fast-growing healthcare organisation with a collaborative and professional team culture. We value accountability, efficiency, adaptability, and taking pride in the small details that contribute to exceptional patient care and operational outcomes.

About the Role

We’re looking for an experienced Medical Administration Officer to join our fast-paced clinic operations team.

This is a high-volume administrative role that requires strong attention to detail, excellent organisational skills, and the ability to confidently manage competing priorities in a busy healthcare environment. You’ll play a critical role in supporting clinicians, pharmacies, patients, and internal departments through efficient coordination of administrative and operational workflows.

You’ll be responsible for managing a large volume of inbound and outbound calls, completing accurate data entry across multiple systems, handling time-sensitive administrative tasks, and ensuring patient records and documentation are maintained to a high standard.

This role is best suited to someone who thrives in a structured but fast-moving environment, enjoys problem-solving, and can maintain accuracy and professionalism while working under pressure.

What You’ll Be Doing

You’ll manage high-volume communication and workflow coordination.

You’ll act as a key administrative support point for patients, clinicians, pharmacies, and internal teams, managing a high volume of inbound and outbound calls, correspondence, and operational enquiries each day.

You’ll be expected to communicate professionally and efficiently while navigating multiple systems, prioritising urgent matters, and ensuring workflows continue moving smoothly.

You’ll keep critical administrative processes running efficiently.

Your day will involve a wide range of detailed administrative responsibilities, including:

• Managing high-volume administrative workflows and task queues
• Accurate and efficient data entry across multiple systems
• Maintaining confidential and compliant patient records
• Supporting prescription and clinic administration processes
• Processing payments and handling billing enquiries
• Managing incoming and outgoing correspondence
• Coordinating with clinicians, pharmacies, and healthcare providers

You’ll bring accuracy and consistency to your work, with strong attention to detail. You’ll manage records, resolve discrepancies, and juggle competing priorities efficiently, while staying organised and adaptable in a fast-paced healthcare environment. Your work will support the effectiveness of the wider healthcare team and meet all company and privacy requirements.

Key Responsibilities

• Manage a high volume of inbound and outbound calls
• Complete high-volume data entry with a strong level of accuracy
• Maintain confidential patient records and documentation
• Process patient payments and billing enquiries
• Support prescription and clinic administrative workflows
• Liaise with clinicians, pharmacies, and healthcare providers
• Monitor and manage administrative inboxes and task queues
• Escalate urgent or complex matters appropriately
• Provide day-to-day operational and administrative support

What We’re Looking For

You’ll thrive in this role if you are someone who is:

• Experienced in a fast-paced administration, healthcare, or call centre environment
• Highly organised with exceptional attention to detail
• Comfortable managing a high-volume workload while maintaining accuracy
• Confident using multiple computer systems and software platforms simultaneously
• Clear, professional, and confident in written and verbal communication
• Able to multitask, prioritise effectively, and work to deadlines
• Calm under pressure with strong problem-solving skills
• Able to work independently while contributing positively to a team environment
• Professional, reliable, and respectful of confidentiality

Experience in healthcare, medical administration, pharmacy, or allied health is highly regarded.

Availability

• Shifts between 8:00am – 6:00pm, Monday to Friday
• Full-time position
• Immediate start preferred

What We Offer

• Competitive salary + Superannuation
• Weekly pay
• Flexible working arrangements
• On-site gym and parking
• Professional development opportunities
• Employee Assistance Program (EAP) for professional and personal support
• Quarterly performance reviews and annual remuneration reviews
• Social events and company town halls
• Opportunities to grow within a rapidly expanding healthcare organisation

A Quick Note on Our Recruitment Process

To help us build the best possible team and working environment, all applicants are required to complete a short behavioural assessment as part of the recruitment process.

Please copy and paste the link below into your browser to complete the assessment. Only applicants who complete the assessment will be progressed.

Assessment link: https://assessment.predictiveindex.com/4FFR/ba3d948d-08e3-4ba2-b76a-ada8f9c101dc-type=candidateba