About the Organization:

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program.EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.To know more about EOHHS, please visit https://www.mass.gov/orgs/executive-office-of-health-and-human-services

About the Role

The EHS-IT team supporting MassHealth (MH) within the Executive Office of Health and Human Services (EHS) is seeking a Medicaid Systems Development (MSD) Process and Innovation Intern.

The person hired for this position will support modernization of business processes and evaluate AI solutions to improve efficiency and accessibility of MassHealth services. To support the Medicaid Systems Development (MSD) team by documenting business processes and assessing innovation projects. Projects include Board of Hearing (BOH) removal of paperwork initiative and AI translation evaluation.

The primary work location for this role will be at 100 Hancock St, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Key Responsibilities

• Document “as-is” workflows for Board of Hearings processes
• Identify opportunities to reduce or eliminate manual paperwork
• Evaluate AI-based translation tools for key languages (Spanish, Haitian Creole, Portuguese, Vietnamese, Chinese)
• Assess solutions based on accuracy, usability, and confidence levels
• Develop recommendations for technology adoption and process improvement

Preferred Skills & Qualifications

• Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.
• Clear written and verbal communication skills for notes, summaries, and cross-team coordination.
• Ability to follow structured processes and work within established MMIS workflows.
• Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint. Basic understanding of information systems, business processes, or public administration from coursework.
• Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.

Special Requirements:

• Undergraduate or graduate student.
• Education status will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Proof of Education provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Additional Information:

• Internship Timeframe: June - August 2026
• Hours: 8:00AM to 4:00PM
• Primary work location*: 100 Hancock St, Quincy, Massachusetts 02171
• Work Schedule: Monday thru Friday, 8:00AM to 4:00PM EST
• Benefits are unavailable with the exception of sick leave accruals.
• All interns will be paid on a biweekly basis and must have direct deposit.
• The salary for this position is $19 an hour.

*This position is expected to follow hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.