Job Description

Easterseals MORC is hiring for a Medicaid Outreach Specialist to help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits:

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications:

• High School Diploma or equivilent required
• Associates degree in Human Services, Social Work, or related field is preferred
• At least one year of experience in customer service, healthcare, human services, or a related field preferred

Duties and Responsibilities:

The Medicaid Outreach Specialist proactively engages individuals, families, guardians, caregivers, and residential providers to support Medicaid enrollment, renewal, and coverage continuity. This position conducts outreach designed to reduce procedural disenrollment, improve successful renewal completion, and help individuals maintain access to medically necessary services. The Specialist serves as a liaison among individuals receiving services, families, caregivers, Eligibility Specialists, and program staff. Through phone calls, text messages, email, letters, and other approved methods, the Specialist explains upcoming renewal requirements, identifies barriers, and connects individuals with eligibility assistance before coverage is interrupted.

• Conduct proactive outreach to individuals approaching Medicaid renewal deadlines by contacting individuals, guardians, caregivers, family members, and residential providers regarding renewal requirements and deadlines.
• Help individuals understand renewal notices and identify required actions.
• Refer individuals who need application or renewal assistance to Medicaid Eligibility Specialists.
• Track assigned individuals with upcoming renewal deadlines and monitor outreach status.
• Collaborate with care managers, case managers, clinicians, residential providers, and eligibility staff to prevent coverage gaps.
• Support efforts to reconnect with individuals who have lost Medicaid coverage.
• Assist with outreach related to reinstatement and re-enrollment activities.