About the Organization

The Executive Office of Health and Human Services is comprised of 11 agencies and the MassHealth program.EOHHS seeks to promote the health, resilience, and independence of the nearly one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth.To know more about EOHHS, please visit https://www.mass.gov/orgs/executive-office-of-health-and-human-services

About the Role:

Role: MMIS Process & Documentation Intern

The EHS-IT team supporting the MassHealth (MH) within the Executive Office of Health and Human Services (EHS) is seeking an Medicaid Management Information Systems (MMIS) Process & Documentation InternThe primary purpose of this internship is to assist the MMIS Team to enhance operational efficiency by documenting MMIS production processes and identifying opportunities for standardization and automation. The intern will work with the Medicaid Management Information Systems – Maintenance and Operations team.

The primary work location for this role will be at 100 Hancock St, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Key Responsibilities

• Document current-state processes

• Update to Standard Operational Procedures (SOPs)

• Gap analysis report

• Recommend process improvements and automation opportunities

• Standardize documentation

• Final presentation of findings and recommendations

Preferred Skills & Qualifications

• Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.

• Clear written and verbal communication skills for notes, summaries, and cross-team coordination.

• Ability to follow structured processes and work within established MMIS workflows.

• Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint.

• Basic understanding of information systems, business processes, or public administration from coursework.

• Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.

• Willingness to learn MMIS operations, Medicaid workflows

Special Requirements:

• Undergraduate or graduate student.

• Education status will be verified in accordance with the Human Resources Division's Hiring Guidelines.

• Proof of Education provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Additional Information:

• Internship Timeframe: June - August 2026
• Hours: 8:00AM to 4:00PM
• Primary work location*: 100 Hancock St, Quincy, Massachusetts 02171
• Work Schedule: Monday thru Friday, 8:00AM to 4:00PM EST
• Benefits are unavailable with the exception of sick leave accruals.
• All interns will be paid on a biweekly basis and must have direct deposit.
• The salary for this position is $19 an hour.

*This position is expected to follow hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Pre-Offer Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.