Job Description

• Permanent Full Time Position based in Rockhampton
• $110K plus Superannuation and generous salary sacrificing options
• Lead a specialised team delivering high-quality mediation services that support individuals and families to resolve conflict and build stronger relationships.
• Oversee budgets, workforce performance and service growth to ensure high-quality, financially sustainable outcomes

CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.

The Mediation Services Team Leader is accountable for overseeing, supporting and guiding the quality practice of Mediation Services Team staff across the service delivery area, whilst ensuring all staff adhere to legislative and funding requirements. The role is accountable for ensuring that the Mediation Services Team fulfills the deliverables specified in the funding agreement, in accordance with legislative, funding, and organisational guidelines.

Key responsibilities include:

• Overseeing daily operations and service delivery;
• Managing and supporting team members;
• Ensuring compliance with funding and service delivery;
• Engaging with community stakeholders and service providers; and
• Building awareness of the service in the community through networking and service promotion.

Qualifications and Experience

• Tertiary qualification in Counselling, Law, Management or a related field;
• Minimum of five (5) years’ experience in a leadership position within Social Services or a community organisation; and
• Current C class Driver’s license (QLD).

Core Competencies

• Substantial ability to develop and manage a social services program including strategic planning, goal setting, and operational oversight;
• Substantial experience in team leadership, with a strong track record of guiding teams to successfully achieve objectives and meet targets;
• High level of knowledge and skills to devise, monitor and review program financial performance against approved budget;
• High level of both verbal and written communication skills, with a proven ability to apply them effectively in practice;
• Demonstrated commit to maintaining high quality professional service delivery;
• Demonstrated ability to build and maintain positive relationships with internal and external stakeholders.

Please note that CatholicCare Central Queensland does not offer visa sponsorship

Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

To apply for this fantastic opportunity, please submit:

📌 Your current resume

📌 A cover letter addressing the key aspects of the role

Applications will be assessed as they are received, and shortlisting and interviews may occur throughout the advertising period.