Job Description

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

CORA’s Good Shepherd Mediation Division is currently seeking a Full-time Mediation Manager to serve as the onsite program manager and primary liaison for CORA Services’ Good Shepherd Mediation custody mediation contract with the Philadelphia Family Court.

This role is responsible for the day-to-day management of custody mediation operations at the Court, ensuring high-quality, compliant, trauma-informed services that align with Pennsylvania Rules of Civil Procedure, Family Court protocols, and CORA’s mission and values. The Manager oversees mediator scheduling and workflow, coordinates closely with Family Court staff and Hearing Officers, manages documentation and data reporting, supports quality assurance, and addresses operational issues as they arise. This position is critical to maintaining effective court relationships and ensuring smooth program implementation and performance.

As the Mediation Manager, you will report to the Family Court (4 days per week), located at 1501 Arch St, Phila., PA 19102 and one day per week remote from home. You will also be required to attend occasional meetings and trainings at CORA's main office, located at 8540 Verree Rd., Phila., PA 19111.

Compensation

Starting salary is $60,000 (compensation is commensurate based upon experience)

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth

In addition, as a Mediation Manager your duties will include:

• Provide administrative leadership and management for GSM’s Custody Mediation Program, as well as other mediation projects within the division.

• Serve as the onsite manager for all custody mediation services conducted at Philadelphia Family Court and act as the primary point of contact between CORA Good Shepherd Mediation and Family Court personnel
• Coordinate daily mediation operations including case assignments, mediation room preparation, case file management, and initial introduction to mediation sessions
• Provide day-to-day operational support to mediators onsite and communicate logistics, court expectations, and procedural updates clearly and consistently
• Engage is oversight of mediation services, when necessary and provide coaching and feedback
• Provide direct mediation services to clients in the case of mediator absence
• Recruit, engage and manage volunteer mediators, including scheduling and ensuring stipend provision
• Ensure all mediators are properly qualified in adherence to PA Rule of Civil Procedure 1940.4 and work with Mediation Director to plan for ongoing training opportunities
• Maintain contact information and clearances for all volunteer mediators and serve as primary volunteer contact.
• Receive, log, maintain, and return court case files in accordance with established protocols.
• Compile and maintain quantitative, qualitative, and demographic program data; prepare reports for CORA leadership and Court partners.
• Perform other duties as assigned by the Director of Mediation/VP, GSM.

EXPERIENCE/KNOWLEDGE/SKILLS:

• Bachelor’s degree required; JD preferred
• Three years of experience working within or alongside judicial or legal systems or in a relevant position focused on social justice, criminal justice or conflict resolution practices
• Mediation training required (could be provided upon hire)
• Experience facilitating mediations and/or writing agreements preferred
• Enthusiasm for the mediation process in a non-profit environment
• Skilled in communication and partner relations.
• Excellent organizational and communication skills.
• Ability to establish and maintain effective working relationships with other staff members, clients, visitors, and personnel from other agencies and service centers.
• Ability to maintain high confidentiality.
• Ability to work remotely one day per week.
• Ability to work proficiently in Microsoft Word, Excel and Outlook.
• Loyalty to the goals and objectives of CORA Services and its Good Shepherd Mediation Division including visible support for equity and social justice.

CORA Offers:

• Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)
• Company paid life/AD&D and LTD coverages
• Supplemental voluntary benefits including STD, accident, critical illness, etc.
• 403b retirement plan with generous company contribution after one year of service
• Paid time off + Paid agency holidays
• Employee Assistant Program
• Family Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)
• An outstanding, inclusive work environment

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.