Job Description

We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.

What you'll do:

Lead a Mixed Team

• Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region

• Build clear career paths, competency frameworks, and development plans.

• Conduct performance reviews and support succession planning.

• Foster a culture of accountability, collaboration, and continuous learning.

• Monitor team utilization, workload balancing, and staffing needs.

• Work on hiring plans and organizational structure.

• Identify operational risks related to capacity and address them proactively.

Operational Leadership

• Establish scalable workflows, documentation standards, and best practices across all operational teams.

• Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.

• Ensure consistent delivery quality and adherence to internal SLAs.

• Drive operational excellence through process optimization and automation initiatives.

Cross-Functional Leadership

• Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.

• Ensure alignment between commercial goals and operational execution.

• Drive communication and coordination across departments.

Own Regional Performance

• Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.

Lead Cross-Functional Problem Solving

• Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.

Own Strategic Projects

• Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.

Requirements

• Proven experience in a senior leadership role within the digital marketing agency environment, with a strong background in programmatic advertising

• Strong people management skills, with the ability to coach, guide, and develop team leads or senior specialists.

• Demonstrated ability to own regional or multi-account operations and take accountability for performance, client satisfaction, and business outcomes.

• Strong strategic thinking and problem-solving skills, with the ability to build action plans and drive them to completion.

• Excellent stakeholder management and communication skills; able to influence across Client Services, Growth, Planning, Strategy, and other internal teams.

• Strong risk management mindset, with the ability to identify issues early, escalate proactively, and keep stakeholders informed.

• English proficiency(C1) is required;