Job Description

In direct coordination with the Clinical Program Manager and Residential Nurse, the Recovery Support/Med Tech Supervisor is responsible for the administration, management, and oversight of the resident milieu for clients (and their children) being served by SFRC. Provides oversees and/or administers a wide range of interventions and support techniques to ensure smooth operations and a supportive living environment for clients in residential treatment, including but not limited to crisis intervention, administration of medication, group/individual support, and/or case management services. Requires strong ability to clearly communicate, while guiding program development and individual/family daily programming with internal staff, as well as with community partners.

Requirements

DUTIES AND RESPONSIBILITIES:

• Provides program development, implementation, and oversight of services specific to the needs of individuals with addiction (and their dependent children).
• Works closely with Clinical Program Manager and designated staff from partner agencies to ensure a holistic view and coordination of care for clients (and their dependents).
• Consults with other disciplines and related professional and paraprofessional staff to support specific needs of clients/families; refers clients to appropriate service agencies and supports as required.
• Works with the Case Managers on referrals of clients to appropriate social service agencies for financial assistance and other needed services; includes providing accommodations for external community service providers to visit with individuals at SFRC.
• Provides oversight of intake and admission process for new clients, including program and orientation for new residents.
• Provides training, supervision, and management of supervisees, and conducts scheduling for all supervisees.
• Responsible for oversight and supply of medication in the building - both prescription and over-the-counter medications. Responsible for the count of medications for each shift per established procedure.
• Responsible for ensuring that clients have access to necessary medication; includes securing ordered medication from local pharmacies in a timely manner.
• Assists clients with self-administration of medication according to medical orders, including regular checks for accuracy of medication administered by all supervisees. This includes appropriate documentation of Medication Administration Records (MARs) in client files.
• Ensures appropriate scheduling of client appointments (medical and other), including transportation for appointments that occur off residential campus.
• Responsible for the direct care of residents in a manner conducive to their safety and comfort.
• Performs duties in accordance with SFRC policies and procedures.
• Maintains professionalism with clients at all times and must never have personal relationships with any clients.
• Ensures rounds are completed at least every 15 - 30 minutes on all shifts.
• Ensures bedroom checks/bed checks are completed and observe all clients on census every 30 minutes on overnight shifts.
• Monitors and oversees client chores and laundry according to daily schedule - to be coordinated with supervisees.
• Coordinates with an interdisciplinary team to inventory and order medical and other programmatic supplies needed.
• Ensures oversight of linens and other program supplies; inventory, dispense, and maintain linen and towels, and ensures clients sign out and return linens as instructed.
• Transports clients to appointments when appropriate. Must be the same gender.
• Maintains confidentiality in accordance with State and Federal law, the SFRC code of ethics, and SFRC policies and procedures.
• Participates in regular chart reviews and other Quality Assurance processes.
• Conducts BAC and conducts urine drug screens as requested and necessary for all clients returning from the past.
• Checks client vitals as necessary and as requested by medical staff.
• Conducts daily charting of all clients.
• May provide formal teaching, consultation, and in-service training to relevant professionals and paraprofessionals within the agency and/or with community partners.
• Attends seminars and workshops as necessary to ensure compliance and fidelity with new and existing evidence-based modalities and treatment approaches utilized by SFRC.
• Provides coordination, availability, and full participation in all aspects of any programmatic review, survey, site visits, and/or program evaluation.
• Understands and maintains HIPAA and 42CFR Part 2 confidentiality standards relative to SFRC.
• Performs and/or coordinates other special assignments and tasks, as required, by the Supervisor.

SPECIAL SKILLS:

• Highly effective oral and written communications skills with internal and external clients and stakeholders; strong ability to work collaboratively across internal agency disciplines and with multiple community agencies.
• Ability to observe and document client progress.
• Knowledge of milieu operations and procedures; ability to make administrative and programmatic decisions in collaboration with direct care and clinical staff.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Skill in preparing, maintaining, and overseeing patient records.
• Ability to react calmly and effectively in emergency or crisis situations.
• Ability to maintain quality, safety, and/or infection control standards.
• Computer experience, knowledge of, or demonstrated ability to learn Access, Word, and electronic medical records (EMR-Bear).
• Ability to solve unexpected problems as they arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization.
• Ability to maintain effective working relationships with all levels within the organization and with external stakeholders.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• Medical Technician Certification.
• Endorsement by New Mexico Association for Infant Mental Health (IMH-E®)-Category I or above - preferred.
• Ability to communicate clearly and accurately, both verbally and in writing.
• Ability to exercise tact, patience, and discretion when dealing with residents, families, staff, and the public.
• Ability to relate understanding and kindness to residents and their families.
• Ability to keep observations, conversations, and information confidential.
• Must be computer literate to effectively maintain compliance with licensing and certification standards and requirements for use of computerized client assessments, data systems, etc.
• Must have and maintain a current, valid NM Driver's License if responsible for transporting clients or running errands for the Center.
• Must have and maintain a clean driving record, as well as auto insurance.
• Maintain CPR and First Aid certification card on file.
• Bi-lingual/Bi-cultural preferred. (English/Spanish).
• Must be 21 years of age or older.