Job Description

Job Responsibilities:

• Provides friendly customer service.
• Assists pharmacist in providing effective, appropriate, and safe pharmacy services.
• Performs all pharmacy dispensing functions with accuracy and efficiency, including but not limited to data entry, pill counts, fill, POS, third party rejections.
• Assist patients with getting financial support if needed
• Follows all policies and procedures, to ensure all patients are taken care of and all information is relayed appropriately.
• Answers telephones quickly and with courtesy.
• Pulls and counts medication from the shelves accurately and according to the label.
• Follows all laws set forth by the West Virginia Board of Pharmacy.
• Maintains accurate and complete patient records, including allergies, updated insurance information, prescriptions, etc.
• Assists in inventory management to meet patient and financial needs
• Assists with prior authorizations, including notifying the patient and provider and working for resolution.
• Informs pharmacist of any alerts from the pharmacy system, including contraindications, interactions, and allergies.
• Participates in maintaining sanitary and safe practices.
• Maintains regular attendance and follows all policies and procedures.
• Promptly reports any allegations of impropriety to the Human Resources department.
• Remains free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Works with clinical pharmacy department and specialty staff on specialty prescription needs, when necessary
• Must be able to cope with the mental and emotional stress of the position.
• Performs additional duties as assigned.
• Assists in all processes as required by the specialty pharmacy accrediting bodies.
• Assists in any and all staff huddles and meetings.
• Assures correct delivery of all patient’s medications.
• Works with patient assistance technician on financial needs for patients.
• Assists with the quality improvement process.
• Stays up to date with all training and licensing requirements.
• Works to sync patient’s medication profiles
• Works in conjunction with provider’s office to request refills for patients in need of new prescriptions
• Assists in converting delivery patients to med sync when necessary
• May assist in the blister pack process for med sync patients
• Must be familiar with running reports and reporting data and metrics to the pharmacy manager when necessary
• Must maintain proper records and documentation for patients in the pharmacy dispensing system and any other applicable programs

Education: High School Diploma or GED required. Current PTCB and State of WV Registration is preferred, or candidates must be able to pass the exams required by WV.
Experience: A minimum of 2 years of prior pharmacy tech experience in a retail setting preferred.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.