Job Description

Equipment Maintenance and Repair
Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.
Equipment Installation
Help to install complex systems and conduct inspections of equipment with guidance.
Solutions Analysis
Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Quality Assurance
Conduct complex analyses, quality tests, and inspections that require a high level of independent judgment.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Health, Safety, and Environment
Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.

Work Scheduling and Allocation
Organize own work schedule each day in line with changing priorities.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Internal Communications
Support others by implementing improvements and carrying out simple change management tasks.

Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Health and Safety
Manages and applies safe systems of work with guidance (but not constant supervision).
Planning and Organizing
Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Policy and procedures
Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Equipment Utilization
Works with guidance (but not constant supervision) to optimize the utilization of production plant, equipment and materials.
Masters Service Conversations
Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works with guidance.
Navigates Field Service Interactions
Works at an intermediate level to navigate customer interactions in a face-to-face setting, creating positive, defining moments. Typically works with guidance

Provides Technical Support
Works at an intermediate level to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works with guidance.
Education
Post-Secondary Non-Tertiary Education
Experience
Sound experience and understanding of straightforward procedures or systems (7 to 12 months).