Job Description

About the Role

Are you an experienced automotive technician or mechanic looking to transition out of the shop and into a professional office environment? We are seeking a Mechanical Claims Analyst to join a growing customer support team. This role allows you to leverage your automotive knowledge and repair expertise to evaluate vehicle repair claims, assist customers and repair facilities, and make coverage determinations based on warranty guidelines.

This is an excellent opportunity for automotive professionals who enjoy problem-solving, customer interaction, and using their technical expertise in a less physically demanding setting.

Key Responsibilities

• Review, investigate, and process vehicle mechanical claims accurately and efficiently.
• Evaluate repair recommendations and determine warranty coverage eligibility using established guidelines.
• Communicate with automotive dealerships, repair facilities, and vehicle owners via phone and email.
• Explain claim approvals, denials, and next steps in a clear and professional manner.
• Provide outstanding customer service while resolving questions and concerns.
• Utilize internal systems to document claim activity and maintain accurate records.
• Navigate multiple software platforms and monitors while assisting customers.
• Collaborate with team members and leadership to ensure consistent claim handling and customer satisfaction.

What You'll Be Doing

The majority of incoming calls will involve:

• Reviewing repair requests from dealerships and determining whether repairs are covered under a vehicle service contract.
• Explaining claim decisions, approvals, and denials to vehicle owners.
• Guiding customers through the claims process and explaining the steps required to obtain coverage determinations.
• Applying automotive and mechanical expertise to assess repair needs and recommend appropriate next steps.

Required Qualifications

• Minimum 3 years of automotive mechanic, technician, or related mechanical experience.
• Strong understanding of vehicle systems, diagnostics, and repair procedures.
• Ability to discuss technical automotive concepts with both technical and non-technical individuals.
• Prior customer service experience with a proven ability to resolve complex issues.
• Strong verbal communication and active listening skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently in a fast-paced, customer-focused environment.
• High school diploma or GED required.

Preferred Qualifications

• ASE Certification.
• Experience using labor guides such as AllData or similar platforms.
• Experience with automotive diagnostic scanners and scan tools.
• Bilingual English/Spanish skills.
• Previous experience in warranty administration, claims processing, service advising, or technical support.

Ideal Backgrounds

• Automotive Technician
• Master Technician
• Diesel Technician
• Service Advisor
• Warranty Administrator
• Automotive Claims Adjuster
• Fleet Maintenance Technician
• Heavy-Line Technician

Work Environment

• Primarily office-based or remote work environment.
• Initial two-week onboarding and training requires travel.
• High-speed internet and a dedicated home workspace are required for remote schedules.
• Occasional Saturday shifts may be required.

Top Skills

• Automotive Repair & Diagnostics
• Heavy-Line Mechanical Experience
• Customer Service & Problem Resolution
• Computer Proficiency
• Claims Evaluation & Decision-Making
• Communication & Documentation

#centralpriority26

Job Type & Location

This is a Contract position based out of Earth City, MO.

Pay and Benefits

The pay range for this position is $26.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Earth City,MO.

Application Deadline

This position is anticipated to close on Oct 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.