Job Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Mechanical Administrator (Contract) position is located in our Sherwood Park office and handles day-to-day interactions regarding the registration and administration of policies/contracts.

Hours of work are 9:00am-6:00pm MT Monday to Thursday and 9:00am-5:00pm MT on Friday if you take 1 hour for lunch, otherwise you are looking at 9:30am 6:00pm MT Monday to Thursday and 9:30am-5:00pm MT on Friday

Essential Responsibilities:

• Provide information to customers in a positive and professional manner regarding coverage, expiry, and transferability of their Mechanical Breakdown Policy/Contract via email, telephone, mail, or in-person.
• Provide information to dealerships regarding vehicle eligibility and plan term eligibility.
• Log information on calls received and maintain detailed and accurate records.
• Create daily bank deposits for remittances received from dealerships.
• Balance and close remittances by the end of the received month and create invoices/credit notes for any discrepancies within the remittance.
• Contact the dealership regarding missing information or for any other reason that prevents the Policy/Contract from being registered (ex. Plan term ineligibility, coverage type ineligibility).
• Explain/discuss to dealerships, company reps, and fellow employees why invoices/credit notes were created from the remittances.
• Receive the transfer of coverage applications, verify documentation, deposit transfer fee, and process the transfer of coverage to the new owner.
• Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
• Other duties as assigned.

Qualifications:

• Minimum high school education is required.
• A minimum of 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Keyboarding 40+ words per minute.
• Positive attitude and ability to work within a team.
• Strong time management skills.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of employment, criminal, and education background checks including employer reference and verification before employment is required.

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.