The Role You Could Play
We're looking for an experienced Assistant Flagship Manager to join the leadership team in our fabulous George Street store, on a Secondment contract until January, 2027.
As we continue to grow and evolve our Flagship concept, we are looking to add a senior retail leader to our Flagship team
This is a newly created role, focused on supporting a team of over 250 in creating an ‘only-at-MECCA’ experience through product, services, brand activations and education moments that make our customers look, feel and be their bestReporting directly into our Flagship Manager, this person will play a critical role in
Driving exceptional customer experience across all areas of the store, which is reflected in our NPS results and store targets
Identifying areas of opportunity and creating impactful action plans that encourage a culture of continuous improvement
Building a highly engaged and highly educated teamthat thrive in a busy retail environment
Ensuring operational efficiency and accuracy by supporting the end-to-end operational execution
Understanding the key performance indicators that drive commercial results, ensuring the team are working toward this every day
Partnering with a variety of stakeholders to influence decisions and create meaningful change that has a positive impact on team and customer
Our ideal candidate is an experienced retail manager with a proven history of leading a large teamand display the ability to problem solve autonomously We look for team members who embody our values, have a passion for innovation, and above all else, believe in our purpose – to help customers look, feel and be their best.
If you are interested in learning more about this role but are not sure if your experience is aligned to what we are looking for, please feel free to reach out! We are always open to having a chat to see if we are a good fit for you.
Life at MECCA
We believe in our people and what they are capable of and love to surprise and delight our team
All MECCA team members are offered:
A competitive hourly rate, annual salary review and bonus program
An unlimited 40% product discount to spoil themselves and their immediate family plus a generous product allowance
Countless opportunities for education and development –including, Leadership Conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders and once in a lifetime events!
A Parental Support Program featuring paid parental leave and ongoing superannuation
To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/careers.html
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
