Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.
MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.
We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.
We are searching for an exceptional Assistant Store Manager at our new MECCA Chadstone store! This role offers unparalleled experience and exposure in a dynamic and inspiring environment.
Day-to-day responsibilities:
As an Assistant Store Manager, you will work on a full-time basis. This will include shifts across late night and weekend peak trade, working alternate weekends on a 9dayfortnight rotation.
Work with the Store Manager to review customer experience data, identify successes and areas for improvement, and implement effective changes through feedback and coaching to drive continuous improvement.
Uphold MECCA Magic standards by consistently delivering exceptional customer experiences, regularly observing interactions, and confidently coaching team members on MECCA’s customer service standards.
Work closely with the Flagship Manager to build a high-performing team, providing leadership and development to Trading & Assistant Trading Managers while fostering a positive workplace culture in line with MECCA’svalues andutilizing MECCA Pulse feedback to support continuous improvement in team member experience.
Contribute to overall store performance by identifying actions to improve key performance indicators and drive initiatives to enhance store operations and customer satisfaction.
Collaborate with the Flagship Operations Manager to deliver operational excellence in store across stock maintenance, visual merchandising, loss prevention, safety and hygiene.
What you’ll bring to the role
Extensive retail management experience, leading a retail concept with 60+ team members for a minimum of 2 years
Previous experience managing wage costs and budgeting, in line with business needs
Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives
A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)
A genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience
An ability to think big and long-term, and drive change through influencing others
Strong stakeholder management skills internally and externally
Strong coaching communication style with an ability to lead with empathy in care whilst driving performance
Organizational skills and a proven track record in operating in and agile and dynamic environment
Previous cross-functional or support centre project exposure (highly desired)
Life as an Assistant Store Manager at MECCA:
World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events
Opportunities to earn more with our monthly performance bonus program
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
A competitive parental support program, including ongoing superannuation payments while on parental leave
More than skin deep:
At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
