MECCA Aesthetica at Bourke Street is a destination for advanced, results-driven skin treatments, built on the conviction that great skin is a system, not a single service. Housed within an intimate, retreat-like space designed for both precision and comfort, its menu spans, Customised facials, Advanced laser and skin technology, Biologique Recherche treatments and Cosmetic injectables
We are looking for a fulltime Assistant Clinic Manager (ACM) to support the Clinic Manager in driving the overall performance and operational efficiency of the clinic, as well as continuing to build an excellent culture in a team of highly skilled dermal therapists.
Key responsibilities include:
Motivate, coach, and support the team to provide an ‘only-at-MECCA’ customer experience
Take the lead on key operational and administrative tasks to ensure accuracy and efficiency
Support roster optimisation to drive productivity, client conversion/rebooking and sales targets
Managing adverse events and assist the team in resolving clients’ concerns/complaints
Play a critical role in fostering good health and safety culture through leading by example and making safety a priority
Consult with customers to provide recommendations for their personal skincare needs and expert advice on skin health
Use medical grade equipment to provide hands-on treatments to clients for services including microdermabrasion, advanced peels, and LED
Support the Clinic Manager with onboarding new team members
We are looking for a team player who:
Is a dermal therapist with a minimum of 12 months experience in a fast-paced retail or clinic environment (mandatory)
Has at least 12 months of management experience in a clinic environment
Has a Diploma of Dermal Therapy, Beauty Therapy or a Bachelor of Dermal Science / Health Science (preferred)
Have experience in training and developing staff with hands on treatment training and theory
Is confident in communicating with peers, managers, key stakeholders, and clients
Is passionate about create an excellent customer experience through building strong relationships
Is well presented, confident and organised with excellent time management skills
Life at MECCA
We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including:
A competitive salary package and rewards, including a generous product discount in all MECCA stores and products and treatments at MECCA Aesthetica
Countless opportunities for education and development, including access to training led by leading brand founders
A Parental Support Program featuring paid parental leave and ongoing superannuation
To learn more about life at MECCA Brands, please visit MECCA Careers
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
