Job Description

Job Location: Prairie Du Sac, WI 53578
Position Type: Full Time
Job Shift: Any

The Meat & Seafood Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Meat & Seafood Manager is to oversee production, associates, customer satisfaction and standards for the Meat & Seafood Department. In addition, the Meat & Seafood Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Hansen’s IGA Market leadership team, the Meat & Seafood Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.
Duties & Responsibilities
- Serve customers in the Meat & Seafood Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Manage all areas of the Meat & Seafood Department, consistently leading by example and applying effective management techniques
- Oversee weekly production scheduled for the Meat & Seafood Department
- Ensure that the Meat & Seafood Department is always full and fresh with the best quality products
- Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
- Maintain and update weekly reports (purchasing, sanitation and inventory)
- Order inventory based on reports (shrink, overage, expired, etc.)
- Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
- Create and maintain schedule, including schedule changes and time-off requests
- Create attractive Meat & Seafood Department displays, bunkers and end caps based on specific sales for the week; ensure the department is always properly merchandised
- Communicate with Store Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
- Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
- Attend store-level management meetings
- Participate in additional training and leadership activities as directed
- Assist with store promotional sales events and catering events as needed
- Operate, maintain and clean Meat & Seafood equipment including knives, grinder, saw and coolers
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Meat & Seafood Department duties, including meat cutting, as needed

Qualifications

Required Qualifications
- Must be a minimum of 18 years of age due to required operation of Meat & Seafood equipment
- Prior experience with food handling and meat cutting preferably in a grocery setting, as well as leadership experience is required
- Ability to successfully lead, coach, train, develop and motivate a team
- Ability to provide clear direction and delegate responsibilities to a team after determining department needs
- Strong understanding of department financials and the ability to manage budgets to meet financial goals
- Strong knowledge of local and state health, sanitation and safety regulations
- Ability to quickly adapt to changing conditions, priorities and circumstances
- Ability to maintain composure, meet deadlines and work effectively under pressure
- Ability to work effectively in a fast-paced environment
- Excellent communication, organizational and planning skills
- Ability to make independent decisions regarding department needs and priorities
- Strong verbal and written communication skills
- Strong sense of urgency, time management, prioritization and multitasking skills
- Strong sense of team – ability to anticipate the needs of the team
- Strong computer skills, working knowledge in Microsoft Office product suite
- Excellent attention to detail
- Excellent problem-solving and conflict resolution skills
- Exceptional customer service skills
- Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift up to 100 pounds