Job Description

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!

About the position

Council’s Family Health Support Services Department is looking for a motivated and organised Meals on Wheels Support Officer to join our team on a casual basis.

In this role, you will be provide high quality administrative support to ensure the smooth, timely, and accurate delivery of meals to eligible clients across our municipality. You will play an important part in maintaining service reliability and supporting vulnerable community members to receive essential daily nutrition.

The main responsibilities will include:

• Delivering customer-focused administrative support within a busy environment
• Preparing and maintaining accurate documentation to efficient meal delivery coordination
• Managing client enquiries in a professional and compassionate manner
• Maintaining accurate and up-to-date client records
• Providing roster and operational support during staff absences and peak workload periods

This is a casual position offering varied weekday shifts (Monday to Friday, excluding public holidays), supporting operational needs across the team.

About you

To be successful in this role, you will have:

• Experience in office administration or business support
• Confidence using client management systems, rostering tools, and accurate data entry practices
• Strong organisational skills with excellent attention to detail
• Excellent customer service skills and clear written and verbal communication
• The ability to work effectively with a diverse range of clients and colleagues
• National Police Check, Working with Children Check and current Victorian Driver License

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

• Access to professional and career development opportunities
• Free onsite parking
• Employee assistance program

This casual position is a Band 4A currently remunerated at $37.72 per hour, plus loading and superannuation.

Applications close 11:59pm on Friday 26 June 2026.

If you would like to learn more about this opportunity or have any questions, please contact Steve Drummond on 9784 1390 or Steven.Drummond@frankston.vic.gov.au

The position description for this role can be found on the Frankston City Council Careers page.

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe.

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers. Please refer to the Child Safety and Wellbeing Policy located on the Frankston City Council website on the Child Safety Page as this will be referred to in an interview.

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.