Rights Respected, People Protected
The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. We work in crises in 40 countries, where we help save lives, rebuild futures and promote the rights of people who are displaced. We deliver high-quality aid where needs are greatest, in both new and protracted crises.
In Palestine, NRC provides humanitarian assistance and promotes respect for international law in one of the longest-running displacement crises in modern history. In the West Bank, including East Jerusalem, and Gaza, NRC’s work includes emergency preparedness and response, education, ICLA, protection, shelter, and WASH.
The Norwegian Refugee Council (NRC) is a global humanitarian organization helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organization recognized for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Role and responsibilities
The IM Officer is responsible for designing, developing, and maintaining information management systems and digital workflows that support programme and MEAL needs, ensuring data quality, integrity, and accessibility. The role includes leading the deployment of digital data collection tools, managing databases, and conducting data cleaning, and validation. The IM Officer produces dashboards, visualizations, and data summaries to support decision-making and donor reporting, while also supporting programme teams with beneficiary data systems, digital solutions, and informational products that showcase programme achievements, such as Dashboards and Fact Sheets. In addition, the role provides training and technical support to staff and partners, ensures compliance with data protection standards, and collaborates with programme and technical teams to continuously improve IM systems and practices.
Generic responsibilities
Support the creation, implementation and daily management of IM/Digital systems and databases.
Provide technical troubleshooting and improvements for digital platforms and dashboards.
Ensure compliance with NRC’s information security and data protection policies.
Support integration of IM/Digital systems with MEAL, Community Feedback Mechanisms (CFM), and programme tools.
Build capacity of NRC staff and partners on IM/Digital practices.
Ensure quality, accuracy, and timely flow of information for reporting and decision-making.
Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the IM/Digital policies and procedures
Specific responsibilities
Design, develop, and maintain information management systems and digital workflows tailored to programme and MEAL needs, ensuring scalability, data integrity, and user accessibility.
Lead the design, testing, and deployment of digital data collection tools (e.g., Kobo, ODK, SurveyCTO, CommCare).
Manage and maintain CO and/or AO-level databases, ensuring data consistency, proper disaggregation, and secure backups.
Conduct data quality assurance processes, including data cleaning, validation, coding, and routine error checks.
Develop and update dashboards, visualizations, and reporting tools (e.g., Power BI, Excel, GIS platforms) to support decision-making.
Support programme teams with digital participants registration, verification systems, and data tracking tools (e.g., RedRose, CRM systems).
Produce regular data summaries, 5Ws, and beneficiary statistics to support internal and donor reporting requirements as well as information products for external audiences.
Provide training and technical support to NRC and partner staff on data collection tools, data management practices, and data protection standards.
Collaborate with programme teams, Area Offices, and Core Competency Specialists to adapt IM and digital solutions to project needs.
Ensure compliance with data protection, confidentiality, and information security standards across all IM processes.
Carry out any other tasks relevant to the function as delegated by the line manager
Generic professional competencies:
Minimum 3 years’ experience in systems administration, design and development, including conceptualizing and implementing technology-based solutions to enable access to services.
Degree in Information Technology, Information Management or Computer Science.
Previous working experience in implementing digital and technology-enabled programming in emergency programme cycle (e.g. with mobile money ecosystems).
Experience in contributing to participatory discussions, learning workshops, and capacity-building activities.
Fluency in Arabic and English, both written and verbal.
Professional competencies for this position:
Familiarity with the political and humanitarian context in the West Bank and Gaza.
Experience in or working with mobile network operators or AI chatbots, preferable;
Experience working with and understanding software such as Red Rose, LMMS, MasterCard Aid Network, ODK or other form builders and familiarity with Digital Communication Cloud Based tools such as Twilio, and Tele rivet.
Knowledge of CRMs, communication API, etc.
While NRC has the ability to offer in-person and remote contracts for this position, preference will be given to candidates who are physically present in the duty station of hiring.
We value reliability and organizational skills, and we are looking for someone who can communicate effectively, work well in a team, and handle pressure. Basic analytical and IT skills are also desirable.
In this position, you will join a highly motivated and experienced team making a difference for vulnerable people in one of the world's most complex humanitarian crisis.
Additional Information:
Contract duration 6 months.
Working hours: 38 hours/week, Sun-Thu (5 days per week)
Salary/benefits According to NRC’s salary scale and terms and conditions
Duty station Gaza (open to Gaza strip residents only)
Start Date: ASAP
What we Offer?
You will be working in an international and diverse organization with a dynamic atmosphere.
You will receive support and opportunities to expand your skills and enhance your expertise.
You will be working in our Office in Gaza,
This position is Grade (05) Step (01). Salary & Benefits are based on Gaza Duty Station.
Reports to: MEAL Coordinator
Recruiter: Reham Khalaf
Contract Duration: 6 months contract.
Recruitment is being done on a rolling basis so please send in your application at the soonest opportunity, the recruitment will be closed once filled.
Internal candidates: to apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.
We receive many applications for each vacant position, so only shortlisted candidates will be contacted.
Only applications received through the system will be considered. If you face any issues, please send an email to recruitment.gaza@nrc.no with a screenshot of the problem.
For more information about NRC's work in Palestine, please check:https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
