Job Description

Title: MEAL Assistant - Female

Location: Dahleh Office

Travel: Approximately 90% of time spent traveling within the Governorate to cover field-based tasks

Department:MEAL

Reporting to: MEAL Officer.

Close date 12 Aug 2026

Job Profile

The Monitoring and Evaluation (M&E) Assistant will play a critical role in supporting the monitoring and data collection efforts for protection and health activities in Al-Hasakeh governorate. This position requires a dedicated individual who can work closely with the protection team, gathering and analyzing data, maintaining information systems, and ensuring the accuracy and flow of information. The M&E assistant will also be responsible for engaging with beneficiaries and ensuring their feedback is systematically collected and addressed.

Key Responsibilities:

Accountability and Complexity

• Data Collection and Monitoring:

• Assist in the systematic collection and monitoring of data related to protection and health activities.
• Collaborate with the protection team to conduct joint questionnaires for project assessments and evaluations.
• Regularly monitor and update field project indicators to track progress and outcomes.

• Information Management:

• Maintain the programmatic complaints information management system.
• Ensure continuous updates of content, track actions taken, and confirm the status of open/resolved cases.
• Maintain, verify, and regularly update programme beneficiary count information.
• Identify issues and bottlenecks in the organization of information flows within the Protection programme/MEL and propose solutions to improve data and information flows.

• Field and Beneficiary Engagement:
  

• Follow and document project activities on a daily basis.
• Conduct regular field monitoring visits to protection centers and complete monitoring checklist forms.
• Collect feedback and suggestions from clients to improve service delivery.
• Regularly explain the Feedback and Complaint Response Mechanism (FCRM) to beneficiaries, ensuring they are aware of how to provide feedback and lodge complaints.
• Check FCRM tools in the facilities to ensure they are in appropriate places and accessible to beneficiaries.

• Travel to other areas within the governorate as required to cover field-related tasks and monitoring activities.
• Perform any other duties within the scope of the department as assigned by the line manager.

Behavior and Conduct

• Will ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Will be a model for ethical conduct standards for other team members
• Will ensure own actions and the actions of the teams members they manage do not impact the safety of the RI team and the vulnerable communities we serve
• Will ensure external stakeholders are aware of RI conduct and reporting mechanisms
• Report any concerns

Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• At least a university degree
• Minimum two years’ experience in the same field.
• Good Experience using Microsoft Office programs.
• Analytical Skills.
• Excellent verbal, and written communication skills.
• Fieldwork Experience.
• Client Engagement.
• Confidentiality, Understanding of data protection principles.
• Ability to work collaboratively with technical and program teams.
• Proficiency in using mobile applications for data collection.
• Strong skills in report writing and presenting findings to diverse audiences.

Desirable criteria

• Experience in Protection, Health and Nutrition Sectors.
• Ability to work under pressure and adapt to rapidly changing environments.
• Understanding of project management principles and practices.