Job Description

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About Us

We are seeking a MEAIPAC Front Office Officer to manage a portfolio of strategic customer accounts across the MEAPAC region. This role is responsible for driving cash collections, reducing overdue balances, managing collection risks, and maintaining strong customer relationships while supporting working capital and cash flow objectives.

Key Responsibilities

• Manage and collect outstanding receivables from a portfolio of strategic accounts.
• Monitor payment performance and proactively address overdue balances.
• Build strong relationships with customers and internal stakeholders, including Sales, Finance, Credit Risk, Billing, and Customer Service teams.
• Lead collection reviews, resolve payment disputes, and coordinate escalations when needed.
• Assess collection and credit risks, recommending mitigation actions for high-risk accounts.
• Analyse ageing reports, payment trends, and collection metrics to improve performance.
• Support month-end and quarter-end cash collection targets.
• Identify process improvement opportunities and contribute to Order-to-Cash (OTC) optimization initiatives.
• Ensure compliance with company policies, internal controls, and credit procedures.

Experience & Skills

• 1-3 years' experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
• Experience managing strategic, multinational, or high-value customer accounts.
• Experience in a shared services or international business environment is advantageous.
• Strong understanding of Accounts Receivable, Collections, and Credit Management processes.
• Advanced Excel skills and experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Strong analytical skills with the ability to interpret financial and ageing data.
• Excellent communication, negotiation, and stakeholder management skills.
• Customer-focused mindset with strong problem-solving and conflict-resolution abilities.
• Highly organised, detail-oriented, and able to manage multiple priorities independently.
• Bachelor's Degree in Finance, Business, Operations, or a related field, or equivalent professional experience.
• Exposure to SAP/BRIM and finance operations reporting is desirable.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.