Job Description

Do you have experience surveying properties and designing domestic heating systems across a range of technologies including renewable? Are you confident identifying installation risks, site constraints, and compliance requirements while delivering a right-first-time approach? Do you enjoy working collaboratively with customers, contractors, and operational teams to achieve outstanding results?

We're looking for a knowledgeable and customer-focused Surveyor to join our Heating team and support our commitment to sustainable and renewable energy solutions. Reporting to the Customer Delivery Manager Heating, you'll play a key role in ensuring renewable heating installations are designed, specified, and delivered safely, efficiently, and to the highest standard.

You'll carry out detailed property surveys, produce accurate heating system designs, and provide the technical information needed to support successful installations across a range of heating technologies, helping us deliver excellent outcomes for customers and colleagues alike.

Location: Norwich

Hours: Full Time - 40 hpw - Monday to Friday

Contract: Permanent + Company Van

What You'll Be Doing

• conduct comprehensive property surveys for heating installation projects - Air Source Heat Pumps.
• produce accurate heating system designs and specifications - Air Source Heat Pumps.
• assess installation risks, site constraints, and regulatory requirements.
• support installations involving gas, oil, electric, renewable, and low-carbon heating technologies.
• work closely with installation teams, subcontractors, and operational colleagues to ensure designs are practical and compliant.
• provide technical guidance and resolve issues during project delivery.
• support quality assurance activities and help maintain high installation standards.
• ensure customers receive safe, efficient, and cost-effective heating solutions that meet their needs.

What You'll Bring

Essential Skills & Experience

• strong technical knowledge of domestic heating systems and installation practices - Air Source Heat Pumps
• experience conducting property surveys and producing heating system designs
• ability to identify appropriate heating solutions across a range of fuel types and technologies.
• experience assessing installation risks, compliance requirements, and site-specific challenges.
• excellent communication skills with the ability to engage effectively with customers, contractors, and colleagues.
• strong attention to detail and a proactive approach to problem-solving.

Qualifications

You will ideally hold:

• NVQ Level 2 or Level 3 in Plumbing & Heating.
• Low Temperature Design qualification.
• ACS qualifications including CCN1 and CENWAT (or equivalent).

Additional qualifications in renewable, oil, or other heating technologies would be advantageous.

For full details on the role and its responsibilities, click here to view the Surveyor (M&E) - The Part I Play document.

What You'll Gain

This is an exciting opportunity to work on a diverse range of heating projects while developing your expertise in emerging technologies and low-carbon solutions. You'll be part of a collaborative team committed to delivering outstanding customer outcomes, quality workmanship, and continuous improvement.

You'll also have opportunities to further develop your technical knowledge, design capabilities, stakeholder management skills, and understanding of evolving industry regulations and technologies.

What We Offer

• competitive salary - £47923.45 per annum
• 25 days holiday + Bank Holidays (increasing to 28 days at 5 years service)
• family friendly policies
• Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 30th September 2026 (Midnight)

Interview Dates: To be confirmed

About Us

Flagship Services is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.