Job Description

We are seeking a Contract Delivery Manager to support our occupier accounts within the West London & Central London Region.

• Schedule: Monday – Friday, 40 hours per week

Core Purpose

The Contract Delivery Manager provides comprehensive engineering support, supervises the on-site engineering team, and acts as the central point of coordination for all day-to-day activities. The role is critical for ensuring that all building services systems operate safely, efficiently, and in compliance with all relevant codes of practice.

Key Responsibilities

Team & Client Management

• Supervise, coordinate, and train the engineering team, providing technical support and guidance.
• Develop and maintain excellent client relationships at all levels.
• Maintain a close working relationship with the Account Manager.
• Collaborate with the portfolio team to identify and pursue new contract opportunities and extra-to-contract works.

Operational Oversight

• Allocate PPM and reactive tasks to the engineering team to ensure timely completion.
• Ensure all on-site activities (PPM, reactive, breakdowns) are conducted with strict adherence to Health and Safety standards.
• Oversee all activities within the buildings, preparing and approving Standard Operating Procedures (SOPs) and Permits to Work (PTW) for specialist service providers.
• Inspect work quality from service providers, sign off on worksheets, and escalate recommendations.
• Maintain effective shift handovers, documenting critical plant status, ongoing work, and any outstanding issues.

Site & Systems Maintenance

• Operate all building systems in a competent and efficient manner, including HV operations.
• Ensure a rapid and effective response to plant failures and abnormal operating conditions.
• Conduct daily tours to identify and report/repair any defects.
• Maintain the highest level of housekeeping in all plant areas, workshops, and stores.

Administration & Reporting

• Ensure all daily record-keeping is completed accurately, including timesheets, incident reports, and logs for shift changes, holidays, and sickness.
• Generate monthly reports and maintain the forward maintenance register (FMR).
• Control finances by working within established budgets.
• Manage the upkeep of O&M manuals and asset data.

Technical Operations & Troubleshooting

Expertise is required in the operation and troubleshooting of the following systems:

• Building Management Systems (BMS)
• Air conditioning systems (VAV, VRV, FCU, CAV)
• Air Handling Units (AHUs)
• Boilers, heating systems, and CHP systems
• Generators and UPS systems
• AC/DC motors (single and three-phase)
• Emergency lighting
• High Voltage (HV) systems (training will be provided)

Required Skills & Experience

• A minimum of 10 years of experience in the Building Services industry.
• C&G Pts. 1 & 2 in Electrical/Mechanical engineering or equivalent qualification.
• 18th Edition IEE: Wiring and Installation certification.
• HV Authorised Person (AP) status is highly desirable.
• Strong communication skills and the ability to manage difficult situations effectively.
• Demonstrated ability to lead, motivate, and manage direct reports.
• Technical competence across all building services (UPS, generators, water treatment, refrigeration, A/C, CHP).
• Proficiency with CAFM systems.
• Advanced IT skills.
• A proactive approach to achieving the highest standards of operation.