Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Managing Director of Operations Insights and Analytics will provide leadership, vision, and strategic direction to a team of talented operations performance analysts, industrial engineers, and advanced analytics professionals, with the goal to drive American’s strategic priorities around Operational reliability.

This team is a primary resource for Operations performance analysis and is composed of several teams leading analytics and delivering decision support tools for OPP, IOC, Airport, Hub Control Centers, Technical Operations and Crew business units. This position will also lead the Operations Data Strategy and Product teams to ensure that we deliver the critical data assets and products to drive our operational performance and insights.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Leadership will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations.

• Drive operational performance improvements across the Operations team
• Lead the Airport, Baggage, IOC, Schedule & Block, Airspace and Surface Management, Hub Control Center analytics teams, supporting Business leaders and their teams
• Conduct in-depth studies of the operation, producing high-quality root cause diagnostics and actionable insights
• Develop advanced analytical engines/tools driving to innovative and effective operations performance improvements
• Lead the AI data strategy for the Operations team by developing tools and resources to gain quicker insights that lead to better business outcomes and measurable improvements in operational performance
• Drive to impact and business results, managing the team to deliver high quality work under tight deadlines
• Lead Operations data strategy and priorities, as well as the allocation of Operations Research / Operations analytics resources across the Operations team, in partnership with the leadership team of Operations
• Lead the team responsible for DOT reporting on On-time Performance and Mishandle Bag Rate
• Build relationships with business leaders at all levels of Operations to understand what analytics are needed to manage their business most effectively
• Ensure continuous upskilling and provide development opportunities for talent in the organization, and be always recruiting future leaders for the organization
• Build a team culture focused on customer service, delivering results and impact to the business, and actively engaging with operational leaders across the organization
• Contribute to and drive forward a culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in Business, Economics, Analytics, Engineering or other relevant experience; Advanced Degree preferred
• 10 years of progressive leadership experience overseeing large workgroups with cross-functional teams
• Extensive experience managing and implementing large, complex multi-divisional projects
• In-depth knowledge of the airline industry, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Proven success in leading performance and analytics teams and implementing innovative and effective operations performance improvements

Skills, Licenses, and Certifications

• Demonstrates the highest standards of personal ethics and integrity
• Action oriented, results-driven leader with a natural aptitude for engaging team members across multiple workgroups
• Excellent quantitative and analytical skills with an aptitude for complex problem solving
• Ability to identify opportunities for improvement, demonstrated critical thinking, and ability to manage change
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment & initiative in making decisions
• Ability to successfully lead cross-functional projects within complex stakeholder environments
• Ability to drive results through collaboration and to facilitate effective relationships across different work groups and levels of the company
• Ability to be flexible in rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives; ability to embrace ambiguity and create clarity
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Ability to coach, mentor, and serve as a role model for all team members

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.