Job Description

MCR Operations Engineer

To provide technical support to internal and external customers to improve service performance and protect network availability.

Location - Crawley Court, Winchester.

We offer

• Up to £40K base salary
• 20% shift allowance
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Accountabilities:

• Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely
• Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures
• Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution
• Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution
• Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary
• Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders.
• Operation of Customers services as part of the team of MCR Operations Engineers.
• Assisting in operation of managed services to Service Level Agreement.
• Responsible for the reporting of equipment and system problems, and for drafting incident reports.
• Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
• Reporting service details to customers
• Logging service details
• Monitoring of services carried by Arqiva
• Switching feeds
• Specific services responsibilities as requested
• Instigation of call out and fault escalation procedures
• Occasional Maintenance and project work
• Contribution to the information systems in the MCR
• Carry out any tasks commensurate with your post as directed by the Team Leader
• Required to work as part of a 24-hour operational team including regular weekend and night working.
• Irregular working hours as dictated by the needs of the business.
• Travel to other Arqiva facilities or to customer premises.

Experience/Expertise:

• Must be familiar with broadcast system standards and waveform measurements, e.g., SDI, AES/EBU, MPEG/ASI, HD, Dolby etc.
• Should have knowledge of satellite RF systems, and associated technologies, such as DVB-S/S2.
• Good telephone manner essential
• Must have good interpersonal skills when dealing with customers and third parties.
• Able to work under pressure in a dynamic environment as part of a small group.
• Ability to prepare clear and concise fault reports
• Must have clear understanding of relationships throughout the satellite industry between Arqiva, satellite operators and customers.
• TCP/IP knowledge desirable
• Service & Incident management methods knowledge (INFRA)
• Experience of automated monitoring solutions (SMTP, Closed Contact, Applications and principles).
• Exceptional organisational skills with excellent attention to detail
• Good IT skills.

Why Arqiva:

We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity.

Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day.

But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you.

Our commitment to Diversity & Inclusion

At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to talent@arqiva.com.

If this sounds like the right next step for you, we’d love to hear from you!

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