At Alexander McQueen, we live and breathe a culture defined by our keyBehaviours

• Empowerment–We empower our team and peers, providing unwavering support to ensure everyone can thrive;this meansgiving support to your team andthose youareworking withto succeed

• Teamwork –We putan emphasis onTeamwork; this meansworking togetheras a collectiveto achieve shared goals

• Respect –We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this meanstreating everyoneequally

• Kindness –We believekindness is integral to everything we do; this meansdemonstratingcompassion and empathy towards others

How will you contribute?

The Alexander McQueen Senior Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Through your experience andexpertise, you will be a role model to the team and actively support the store management with activities asrequired

• Provide exceptional client experience by greeting,listeningandassistingclients in exceeding their needs,demonstratingan excellent knowledge of the products as well as of AMQ history andheritage

• Proactively seize all cross-selling opportunities,utilizingall product categories available in the store

• Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Clientloyalty

• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxuryproducts

• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entirestore

• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.

• Maintain a continual learning mindset by activelyseekingand embracing feedback from both colleagues and management.

• Maintain shopfloor standards andappropriate levelsof products on the sales floor, in line with House policies and procedures, byutilizingvarious training resources provided by theCompany

• Strengthen Client loyalty byparticipatingin the Department or Store’sclientelinginitiatives

• Follow Company grooming, accordingly with AMQ standards andpolicies

• Act in compliance to Company procedures and guidelines on visual merchandising, operationalguidelinesand stock procedures, as well as cash activity, inventory,logisticsand all main reporting activities requested by head office, ensuring that Company policies and procedures are proactivelyexecuted

• Assist Management in daily operations: floor management, stock operations, and opening / closingduties

• Support the Managers in developing the team through mentoring and buddyingactivities

• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors whenneeded

Required Skills:

• You will be able todemonstratethe desired Alexander McQueenbehaviours

• Proven experience in a similar role within fashion retail companies or customer service-related field

• Proven ability to drive and exceed individual and store KPIs

• Possesses genuine interest in fashion and follows industry trends/news

• Team-player mentality

• Strong verbal and written communication skills

• Strong selling skills and ability to overcome objections

• Client centric approach and an entrepreneurial spirit

• Ability to work in a fast moving and dynamic environment

• Luxury product knowledge with keen interest in fashion trends, luxury market, social mediaetc

• Ability to use digital retail tools and CRM

• Ability to be mobile for extended periods of time

• Ability to climb a ladder and lift packages weighing10lbs. on a regularbasis

Salary Range $30.00 - $32.00 per hour

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religiousbeliefsand sexual orientation – enriches the workplace. Itopens upopportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.