Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive on making a positive impact on customers both in their homes and on the road? Through meaningful phone-based conversations, you'll help members access products and services that provide value, support, and peace of mind.
Join RACVs Member Engagement team as an enthusiastic phone-based Sales and Service Consultant.
Imagine yourself in our team
RACV's Member Engagement Centre operates 365 days a year, supporting members whenever they need us. We offer a hybrid work environment, giving you the flexibility to work both from home and from our Noble Park office.
As a Sales & Service Consultant, you'll take inbound calls from existing and potential members by understanding our members needs and providing quick, effective solutions from our great range of products and services.
Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.
What we're looking for
At RACV our values are at the core of what we do. We are seeking enthusiastic individuals who are ready to excel in a role where their unique strengths, personality and perspective is not only welcomed but celebrated
The successful applicant will be:
Hours and Learning:
To be considered for this role you need to have the following availability:
Start date: 24th August 2026
Available to work from: 550 Princes Hwy, Noble Park VIC
Shifts scheduled between 9am-11pm
5-week rotational roster includes every 5th weekend (both Saturday and Sunday)
Learning program:
We set our people up for success from day one with a comprehensive 3-month learning program. Availability between 9am-7.30 pm Monday to Friday.
During your first three months, with a dedicated support team by your side, you will participate in a structured learning and development program designed to build confidence and capability across systems, product knowledge, sales techniques and customer service excellence. With dedicated support and experienced mentors by your side, you will have everything you need to thrive in your role.
RACV Benefits:
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
Application Process
Applicants will be required to complete an initial 20-minute AI online chat interview.
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required.
Submit your CV via the link below.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
