Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Embark on a transformative 24-month journey at the heart of Marina Bay Sands’ vibrant Food & Beverage world. This programme is more than a rotation — it is an immersive experience that blends operational mastery, creative innovation, and leadership development. You will work alongside Hospitality visionaries and craft exceptional dining experiences, shape the future of luxury hospitality. Every moment is an opportunity to learn, lead, and leave a lasting impression.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Foundation Phase

This is where your journey begins. In this phase, you will immerse yourself in the heart of hospitality — learning the art of creating memorable moments and understanding what it truly means to serve with excellence. It is about mastering the fundamentals, embracing our values, and discovering the power of genuine connection with every guest. Here, you lay the foundation for a career that transforms ordinary service into extraordinary experiences.

• Welcome guests warmly, manage reservations, and respond to requests promptly.
• Personalization — use guest names, acknowledge special occasions, and maintain guest profiles for future visits.
• Service Fundamentals — learn seating protocols, rotation plans, and create seamless dining experiences.
• Professional Presence — build confidence in communication and embraces the art of hospitality.

Skill Development Phase

Now, you move beyond the basics. This phase is about sharpening your skills, deepening your knowledge, and embracing the nuances that set world-class service apart. You will learn how to anticipate needs, personalize experiences, and turn challenges into opportunities. It is about confidence, creativity, and precision — developing the ability to deliver not just service, but unforgettable moments that guests will cherish.

• Operational Expertise — refine table setup, presentation, and handling of operating equipment.
• Service Excellence — anticipate guest needs, resolves concerns gracefully, and ensures smooth dining flow.
• Leadership in Action — begin supervising service teams, guiding consistency and quality.
• Revenue Growth — apply upselling techniques and contribute to achieving departmental goals.
• Precision & Creativity — deliver experiences that combine technical mastery with personalized touches.

Service Excellence and Supervisory Phase

This is where you will be exposed to leadership roles — to inspire teams, uphold standards, and create an environment where excellence thrives. It is about vision and influence — guiding others to achieve greatness while ensuring every detail reflects our commitment to perfection. In this phase, you become more than a service professional; you become a role model and a driving force behind exceptional guest experiences.

• Inspire and guide Captains, Service Attendants and Hosts to deliver excellence.
• Operational Oversight — coordinate staffing, review reservations, and manage special requests for flawless execution.
• Performance Management — conduct pre-shift briefings, monitor standards, and drive continuous improvement.
• Guest Satisfaction — take ownership of resolving issues and ensure every detail reflects perfection.
• Oversee training and development and foster a culture of teamwork and recognition.

Development Outcomes

1. Operational Expertise - Gain in-depth insights into end-to-end restaurant operations, from reservations and seating to service flow and quality assurance, delivering seamless dining experiences.

2. Leadership Skills - Build confidence and capability to lead diverse teams, manage service standards, and drive operational excellence in a fast-paced environment.

3. Guest-Centric Mindset - Create extraordinary moments by anticipating guest needs, personalizing interactions, and upholding luxury hospitality standards.

4. Business Acumen - Develop insight into revenue generation, upselling strategies, and cost control to contribute to overall business success.

5. Innovation and Process Enhancement - Champion initiatives that optimize workflows, embrace technology, and set new benchmarks for service excellence.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset

• Collaborative, confident, and thrive in dynamic team environments

• Curious and adaptable, with a desire to learn across diverse functions

• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.