Job Description

I. Job Summary

This intermediate level position is part of a team responsible for the configuration and support of software application systems within the Human Resources (HR) Organization. As part of the HR Technology team, this role provides basic technical and analytical support delivering HR processes. With experienced team members, may provide input for delivering HR processes.

II. Essential Duties and Responsibilities

• Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions.
• Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology.
• Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes.
• Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations.
• Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers.
• With guidance, analyzes new software application products or new modules in existing applications.
• Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress.
• Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management.
• May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance.
• Documents all configuration.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of previous experience (in addition to education requirement)

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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