Job Description

Maximo Applications Suite (MAS) Specialist

*This job is eligible for relocation assistance to aid with the costs associated with moving to the Colorado Springs area

The Maximo team within the Information Technology department is hiring a MAS Applications Senior for IBM Maximo Application Suite (MAS) Administration. In this position, you will provide system support for our water, gas, and electric utility operations. The work that you do is critical to maintaining the data integrity, reliability, compliance, and security of our MAS System. Your curiosity, ability to solve complex problems, and desire to utilize and develop your technical skills will enable Operations to continually improve processes, identify cost savings, and address operational challenges through the effective use and implementation of our MAS system.

You will be responsible for collaborating with enterprise customers to provide best practices, development, and implementation of MAS solutions that increase efficiencies across the organization. The MAS system you will support in this position is integrated with other enterprise systems, which make up a complex set of hardware and software architectures. This includes but is not limited to industrial instrumentation, Geographic Information Systems (GIS), financial, procurement, supply chain, and other software solutions.

Key Focus Areas:

• Collaborate effectively, share ideas, and work towards common goals with utility operations, financial, procurement, and supply chain to support programs, projects, and initiatives using MAS applications
• Provide MAS technical support in User Management, Troubleshooting, Core Data Management, System Configuration, and Reporting
• Support the planning, development, testing, implementation, and troubleshooting of custom solutions within the MAS application framework to improve business processes and increase efficiency across the enterprise, including integrations
• Troubleshoot and diagnose OpenShift, Containers, database, and software issues
• Maintain, update, and troubleshoot configurations within the MAS environment
• Plans and performs Application Backup and Recovery
• Plan and perform MAS application patching, monitoring, and container management within the Red Hat OpenShift environment under established infrastructure and cybersecurity policies
• MAS case management, able to work through tasks and issues for the business using the ServiceNow tool.
• Provides technical assistance to end users and help desk staff
• Creates and revises reports, process documentation, training manuals, and data entry forms

Please note that the ability to work extended periods to provide operational readiness of the MAS system will be a required aspect of this position.

Highly desired knowledge/skills/expertise include:

• Bachelor’s degree in Computer Science, Management Information Systems, Business, or equivalent combination of education and experience
• 3-4 years of experience using directly related specialized analysis and design techniques.
• A minimum of 3+ years of experience supporting IBM Maximo Enterprise Asset Management Software is required
• MAS 7.6, 8.x, 9.x system configuration in Org Settings, Financials, Authorization, Start Centers, System Properties, Database Configuration, Application Designer, Domains, Workflow & Escalations, and Cron Tasks
• MAS 7.6, 8.x, 9.x Logging and Troubleshooting to include logging, Maximo Management Interface (MMI), Kafka Configuration, and Integration Monitoring
• Experience with Work order Module, Configuration module (Application Designer, Database Configuration, Escalation, Cron Task), Administration module (Organization, Calendars, Report Administration, Classification)
• Experience with Assets, Chart of Accounts, Maximo Integration framework, Inventory, Planning (job plans and safety plans), preventive maintenance, purchasing (PR, PO, receiving, companies), and Resources (persons, crafts, and labor codes)
• Basic skills in Red Hat products (OpenShift and Enterprise Linux), programming/scripting languages (Java, Python, and PowerShell), and databases (Oracle, SQL Server, and MongoDB)

The military job codes/duty codes most closely related to this role are: 25A, 25B, 25D, 25U, 25Z, 250N, 251A, 254A, 255N, 255S, 255Z 17C0, 17D1, 17D2, 17DX, 33S1, 33S2, 33S4, 33SX 6420, 6423, 6425, 6427, IT 2502, 4002, 4010, 5970, 9628, 9646, 9975, 9985, 9634, 9934, 9975, 9985

Who You Are…

• You can build strong relationships, understand others, and communicate effectively in a variety of social situations
• You are skilled in various aspects of Maximo implementation, design, and configuration
• Your organizational skills are superb! You can effectively manage multiple tasks and various project deliverables with ease. You take responsibility for seeing tasks through to completion.
• You don’t compromise quality, and you ensure customer satisfaction
• Functional understanding and working knowledge of IT Services and Support, Work and Asset Management (WAM), and Supply Chain Management (SCM)
• Have a strong desire to modernize work practices using Maximo Application Suite Technologies

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting for most of the time but may also require walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are...

• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility sector leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains in the most desired city to live in the United States (U.S. News & World Report, 2022)

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness