Job Description

General Information:

Job Title: MAWM Solution Design Lead

Job Location: San Antonio, TX / Atlanta, GA, United States (Onsite/Hybrid) OR fully remote across the United States for exceptional candidates.

Job Type: Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line: Co-Founder, COO & SVP Enterprise Systems

Travel Expectations: Up to 25-35% travel, based on customer requirements.

Existing Vacancy: Yes

Application Deadline: Open until Filled

Salary Range: 125K – 150K USD per year (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

Many of our enterprise clients have already made the move to Manhattan Active WM. They have a template, a few sites live, and an internal IT team that knows the system. What they need next is a senior design leader who has been through multi-site rollouts before, who can see the operational roadblocks coming before they hit, and who can make the client's own team stronger along the way.

As a Manhattan WMS Solution Design Lead, you are that person. You own solution design for Manhattan Active WM programs, drive operational conversations with warehouse and business leaders, and translate what you hear into sound, scalable designs. You bring options with clear tradeoffs rather than a single prescribed fix, and you coach the client's IT team so the capability stays with them after you leave.

Mandate:

• Own the end-to-end solution design for Manhattan Active WM rollouts across multiple distribution centers, including template-based deployments to new sites
• Act as the operational voice on client teams that are often IT-led: lead conversations with DC leadership, operations managers, and business stakeholders
• Anticipate and resolve the business process gaps, site-to-site inconsistencies, and change-management roadblocks that surface when facilities move onto a new WMS
• Translate requirements into multiple solution options with clear pros, cons, and effort, supported by demos or proofs of concept where useful
• Train, mentor, and upskill client IT and project teams on Manhattan Active WM design and configuration practices

Must Have:

• 5-10 years of recent, hands-on experience on Manhattan WMS products, including Manhattan Active WM and prior experience on an earlier Manhattan platform (WMOS or SCALE)
• Solution design or design lead experience on Manhattan WMS programs. This is a design role; a background focused only on testing or support will not be a fit
• Experience across multiple DCs or sites, ideally supporting a phased, multi-site rollout rather than a single-site implementation
• Strong operational understanding of warehouse processes: receiving, put-away, replenishment, waving and allocation, picking, packing, and shipping
• Proven ability to lead business process workshops, stakeholder interviews, and requirement-gathering sessions with operations and IT audiences
• Track record of anticipating and resolving business process transformation challenges, not just configuring a system
• Ability to create functional specifications, solution design documents, and fit-gap analyses
• Ability to provide effort estimates and implementation recommendations, and to present options and tradeoffs to operational and executive stakeholders
• Experience coaching or training client team members on Manhattan design and configuration
• Excellent client-facing communication and presentation skills
• Based in the United States and able to travel 25–35%

Nice to Have:

• Prior experience at Manhattan Associates or a leading Manhattan implementation partner
• CPG, Grocery, or other high-volume Retail DC experience.
• Warehouse automation integration exposure (WES/WCS, AS/RS, Exotec, sortation, goods-to-person)
• Experience with Manhattan Active platform extensibility, integrations, EDI, or ERP interfaces
• Familiarity with other Manhattan Active modules (e.g., Labor Management, Transportation Management)

Key Responsibilities:

• Lead solution design for new site rollouts, scale-ups, and enhancements on Manhattan Active WM programs
• Assess each facility's current-state processes against the client's system template and identify gaps, risks, and required changes
• Facilitate business process workshops and requirement-gathering sessions with DC operations and business teams
• Translate client requirements into multiple solution options with pros, cons, and effort estimates
• Build and present demos or proofs of concept to support client decision-making
• Create and maintain functional specifications and solution design documentation
• Act as a primary techno-functional point of contact for operations and IT stakeholders on assigned initiatives
• Train and mentor client IT team members, building their long-term self-sufficiency on the platform
• Partner with configuration specialists, technical teams, and testers to ensure designs are delivered as intended
• Present proposed solutions and recommendations to operational and executive stakeholders

What Success Looks Like in the First 90 Days:

30 Days:

• Ramp up on the client's Manhattan Active WM template, live sites, rollout roadmap, and key stakeholders
• Build working relationships with the client's IT team and DC operations leaders

60 Days:

• Lead design for your first site rollout or enhancement workstream
• Deliver the first options-based solution proposal, with clear tradeoffs, to the client
• Begin structured knowledge transfer with the client's IT team

90 Days:

• Fully own solution design for assigned sites and initiatives
• Be recognized by the client as a trusted operational and design advisor
• Demonstrate a repeatable approach for surfacing process risks early in each rollout

Key Performance Indicators (KPIs):

• Site rollout and design milestone adherence
• Number of options-based solution proposals delivered (vs. single-fix recommendations)
• Client satisfaction with design quality, workshops, and presentations
• Process risks identified and resolved before go-live
• Growth in client team self-sufficiency on Manhattan Active WM
• Quality and completeness of functional specifications and design documentation

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters

You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters

We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive

We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact

From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture

You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family
• Time Off: Competitive paid time off and flexible leave policies
• Retirement: Retirement savings programs and employer contributions
• Professional Growth: Dedicated learning and development budget
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube