Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Manager, Services

About Dayforce:
Dayforce, the innovator in Workforce Management, enables organizations to integrate corporate performance objectives into the planning, scheduling, and management of their workforce for optimal performance and profitability. Dayforce’s enterprise solutions are delivered on-demand and with latest generation technologies resulting in faster deployments, lower costs, a superior user experience, and a return on investment that is delivered more quickly and more sustainably. Location: For this role is based in Bangalore About the opportunity :
As a Dayforce Consulting Manager, you will lead and manage a team of consultants to deliver high-quality implementations, upgrades, and support services for Dayforce Human Capital Management (HCM) solutions. You will serve as a trusted advisor to clients, ensuring successful project outcomes, building strong relationships, and driving business value through effective use of Dayforce modules.

Key Responsibilities

Client Engagement & Delivery
• Lead end-to-end Dayforce implementation and configuration projects, including requirements gathering, solution design, testing, deployment, and post-go-live support.
• Partner with clients to understand business processes, recommend best practices, and align Dayforce capabilities to their operational needs.
• Act as the primary point of contact for client stakeholders throughout project lifecycles.
• Will work in conjunction with resources within and outside of the team in the completion of an implementation.

Team Leadership
• Manage a team of Dayforce consultants and Project Managers including coaching, performance development, workload allocation, and mentoring.
• Foster a collaborative and high-performance environment within the consulting team.
• Ensure consultants follow consistent methodologies and quality standards.
Project & Program Management
• Drive project planning, resource management, scope control, risk and issue management, and budget oversight.
• Ensure timely delivery of consulting services while maintaining client satisfaction and profitability.
• Provide regular project status updates to clients and internal leadership.

Quality & Continuous Improvement
• Establish and maintain consulting methodologies, templates, and tools that support consistent delivery excellence.
• Lead post-implementation reviews and service improvement practices.

Skills and experience we value
• Ability to form great customer relationships
• Ability to consult customer on business needs
• Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate Internal/customer workshops and sessions
• Strong analytical and problem-solving skills
• Prior functional experience with Dayforce HCM would be an asset
• Prior consultative experience with employee data integration or HCM software
• Proficient in Microsoft Office products
• Bachelor’s degree in Business, Management, IT, or any IT related field
• 5-7 years’ of HCM consulting experience with an HCM software provider preferably with a focus on Dayforce core modules (WFM, Payroll and/or Benefits)
• Excellent English and French, written and spoken is required
• Analytical thinking is required
• Excellent documentation skills
• Superior customer support experience
• Experience working with North American clients and vendors a benefit

What We Offer
• Competitive salary and benefits package
• Professional growth opportunities in a dynamic consulting organization
• Supportive, collaborative team culture
• Exposure to diverse clients and industries

Experience•
• Bachelor’s degree
• Exposure to basic project management principles
• Minimum 4 years in customer service/consultancy, payroll processing or project management coordination
• Proficient in Microsoft Office products
• Experience with software in a SaaS / Cloud computing environment; experience with HRIS preferred
• Basic understanding of relational databases, SQL and XML is required
• Experience with any of the following applications is an asset: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft,
• Aptitude to effectively implement an HRIS module or similar end-to-end solution
Soft Skills Requirements:
• Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility, and deliver technical solutions)
• Excellent communication (both oral and written)
• Analytical and logical reasoningWorks independently with minimal oversight and demonstrates good judgment
• Works on problems of diverse scope where analysis of data requires evaluation
• Demonstrates ability in translating customer business requirements into workable business solutions.
• Good time management to ensure on-time deliverables.
• Working Hours: Eastern Time Zone | 9:00 – 17:00

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process