Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity:

Dayforce is currently seeking a bilingual (English/French) Benefits Specialist to support benefits administration processes for assigned clients. You will be responsible for ensuring that all ongoing work is completed timely and accurately for plan sponsors and plan participants. You will provide support from client implementation through overseeing the ongoing benefits delivery from a service perspective. The ideal candidate will have a love of technology and proven track record of providing successful analysis and solutions to business problems related to benefits. They are a creative problem solver and a proactive agile learner who enjoys working in a fast-paced environment. They are diligent and focused on details, particularly with communication, follow-up, and documentation.

What you’ll get to do:

• Ability to communicate with clients clearly in both written and verbal communications in English and French
• Experience in the benefits outsourcing or consulting industry
• Demonstrated troubleshooting and problem- solving skills
• Ability to multi-task and perform effectively under pressure while working with clients and internal groups
• Ability to learn and assimilate information quickly with a desire to continually learn
• An independent learner, intellectually curious and comfortable digging for information, in order to understand and resolve issues
• Understanding of benefits software solutions or business application software with the ability to troubleshoot and perform root cause analysis

Skills and Experience we Value:

• Bilingual in French and English
• Strong analytical and critical thinking ability, excellent communication skills both written and verbal
• Ability to recognize complex problems, analyze situations and provide suggested implemented resolutions
• Ability to compare large data sets, organize data and summarize findings
• Demonstrated ability to manage priorities and small to medium sized projects
• Must have strong organizational skills, time management skills with multi-tasking ability, strong customer focus, and the ability to work independently and in a team to deliver a seamless experience to our clients
• Research and resolve complex participant issues related to benefits eligibility, plan set up, benefit deductions, benefit calculations, and reimbursement plan limits
• Proficiency in Microsoft Word, Excel, and PowerPoint and experience tracking information in case management systems
• Strong team-play skills, especially in high-pressure, fluid situations
• Timely and accurate processing of all in scope Benefits activities across all clients
• Support for Benefits related queries, troubleshoot, and resolve complex issues
• Assist with documentation to ensure ongoing accuracy of processes
• Provide client and third-party administrator contact support for participant and/or processing-related issues
• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by audits
• Triage inquiries and issues and categorize the solution path
• Test updates to plan configuration changes made by Professional Services Team or release items which impact benefits.
• Perform benefit recalculations and review recalculation results to ensure no issues.
• Seek out and embrace feedback, take on assignments that challenge and improve skills
• Have an “I own it” attitude about deliverables and projects from start to finish

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process