Job Description

Maitre D' / Lead Host

Location: Hive Bakery & Cafe, West Palm Beach, Florida

At Hive Collective, we are committed to delivering exceptional dining experiences that exceed our guests’ expectations. We are seeking a Maitre D'/Lead Host to oversee our FOH operations; ensuring exceptional guest experiences, and coordinating seamlessly with staff to deliver memorable events. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and foster a vibrant, team-oriented atmosphere.

If you have a keen eye for detail, a passion for hospitality, and a talent for leading teams, join us to create extraordinary moments for our guests.

Salary Range of $50,000 - $55,000; Final rate based on experience and qualifications.

Key Responsibilities

• Welcomes guests in a professional and friendly manner and determine where best to seat them.
• Maintains and updates the seating system; Open Tables, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff.
• Directs a team of diners to their table or the bar, provides them with menus, and answers questions about chef’s specials and other menu features.
• Responds to guest requests and questions politely and efficiently, taking note of food allergies and other dietary restrictions and coordinating with kitchen staff and other team members as needed.
• Answers Phone calls, replies to voice mails, reservations, emails and forwards any inquiries/messages to the appropriate person.
• Train host team on seating system, reservations, and proper hospitable etiquette utilizing the HOST 101 Document.
• Directs a team of Hosts providing them with all the knowledge needed to run a successful shift.
• Leads opening and closing of the restaurant in cooperation with the chef and back-of-house manager.
• Keeps waiting areas clean and organized and ensures that waiting customers are comfortable.
• Ensure diners have a pleasant, welcoming, and memorable dining experience.
• Resolves conflicts or addresses or works to prevent diner disappointments.
• May be called upon to assist in managing and scheduling host staff.

Competencies

• Leadership: Demonstrates the ability to inspire and guide a team toward achieving shared goals.
• Customer Focus: Consistently prioritizes the needs and satisfaction of guests to create exceptional experiences.
• Adaptability: Thrives in a dynamic environment and adjusts strategies to meet changing demands.
• Problem-Solving: Tackles challenges effectively with creative and practical solutions.
• Communication: Exhibits strong verbal and written communication skills to foster clarity and understanding.
• Attention to Detail: Maintains high standards in service quality and operational efficiency.
• Collaboration: Promotes teamwork and a positive workplace culture by building strong relationships with colleagues.

Benefits For You:

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development.
• Engaging and collaborative company culture.
• 50% Hive Collective employee discount for you and immediate family members.
• Paid holidays and vacation time; No work on Sundays.
• After 90 days of full-time employment: Option to join Hive’s healthcare plan.
• After 1 year of full-time employment: Option to join Hive’s 401k plan with 3% matching.

Requirements

Qualifications

• Experience: 2+ years in a full-service,
• Skills: Strong leadership, problem-solving, and communication abilities; adept at handling high-pressure situations with grace and professionalism.
• Knowledge: Familiarity with restaurant systems and scheduling software; knowledge of Toast/Sling a plus; Ability to read and understand English; basic math and computer skills
• Attributes: Passion for hospitality, attention to detail, and a commitment to delivering memorable guest experiences. Ability to stand and walk for 8-hour shifts. Able to lift and carry trays, food, and beverages safely. Flexibility in scheduling.
• Education: Degree in hospitality preferred, but not required

Hourly Range

$24 starting rate