The Health Unit Coordinator (HUC) 2 is responsible for multi-tasking clerical and patient customer service support functions as part of the patient care team. The Health Unit Coordinator provides the connectivity between the providers, staff and inter/intra department areas through various modalities such as fax, phone, and computers (command central). The Health Unit Coordinator 2 may also register patients and perform other data management activities. The HUC acts under the direction of daily shift supervisor and the unit resource person.
Education
High school or equivalent (GED).
Certification, Registration & Licensure
Certification required to obtain: Notary Public, State of New Hampshire, within 4 months of hire date. Must be kept current.
Experience
Must have outstanding customer service skills. Experience with Microsoft Office applications in a Windows environment.
Responsibilities
Coordinates patient and information flow at the desk area to clinical staff, patients/families and other
departments.
Greets the patient and family and completes the patient registration process.
Completes order entry process, coordinates computer downtime, and coordinates patient information
changes in the computer.
Demonstrates time management skills.
Prepares and/or organizes and/or disassembles the patient medical records for charts according to HIMS
specifications.
Helps ensure a clean, safe environment with appropriately stocked supplies and functioning equipment.
Performs job specific requirements and other duties as assigned.
Serves as a preceptor for new employees.
Employee Benefits
Competitive and comprehensive employee benefits and growth opportunities await you when you join our team.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this Job, the employee is regularly required to hear. The employee is frequently required to do repetitive motion, perform activities that require fine motor skills, sit, speak, and walk. The employee is occasionally required to bend, reach, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, and electrical hazards - shock.
The noise level in the work environment is usually moderate.
Concord Hospital (CH) is a nonprofit health system with campuses in Concord, Laconia and Franklin, New Hampshire.
As a charitable organization, our mission is to meet the health needs of individuals within the communities we serve. Over the past two decades, CH has evolved from a community hospital to a regional integrated health system with nearly 4,500 employees, including 458 physicians and advanced providers and more than $750 million in revenue.
As a member of the Concord Hospital team, you may count on using your knowledge and training to make a positive difference in the lives of our patients and their families. You will experience the personal and professional fulfillment that comes from helping others in a meaningful way as we work to meet our charitable mission daily and in doing so, impact the lives of people throughout Central New Hampshire.
