Job Description

The Maternity Coordinator – Outpatient and Inpatient is responsible for supporting the coordination and continuity of care for pregnant women in alignment with the hospital’s agreed maternity care pathway and DHA regulatory standards. The role ensures that women receive timely, appropriate, and seamless care throughout pregnancy, labor and birth, and the postnatal period across both outpatient and inpatient settings. The Maternity Coordinator ensures clinical milestone pathway tracking and acts as a central point of contact for maternity patients, facilitating communication between multidisciplinary teams and driving an exceptional patient experience consistent with international best practices and premium healthcare service standards.

Care Coordination and Clinical Pathway Management

• Enrolls all confirmed pregnancies into the Oracle/Cerner Pregnancy Tracker and actively contribute to the ongoing optimization, integration, and continuous improvement of the maternity pathway within the electronic medical record system
• Supports the coordination and continuity of care for pregnant women in line with the approved maternity pathway.
• Ensures that patients receive timely, appropriate, and evidence-based care throughout antenatal, intrapartum, and postnatal stages.
• Acts as the primary non-clinical/clinical liaison within the maternity pathway.
• Educates patients on the full pregnancy roadmap and delivery planning early.
• Coordinates appointments, diagnostic tests, referrals, admissions, and follow-up visits across OPD and IP services.
• Monitors compliance with scheduled visits, screenings, and maternity milestones.
• Facilitates seamless transition between outpatient clinics, labor and delivery, operating theatre (if required), NICU, and postnatal wards.
• Proactively coordinates any pregnancy-related clinical and psychosocial triggers and coordinate appropriate multidisciplinary referrals (Dietician, Lactation, Psychologist, Paediatrics, etc.) in partnership with the Obstetrician and relevant care teams to ensure holistic, patient-centered care.

Strategic Planning and Clinic Growth

• Supports continuity of care by facilitating communication between obstetricians, midwives, neonatologists, anesthetists, general practioner’s, lactation consultants, and other allied healthcare professionals.
• Participates in multidisciplinary team meetings to ensure coordinated care planning.
• Escalates clinical or operational concerns to the appropriate leadership in a timely manner.
• Ensures documentation and communication are aligned with DHA standards and hospital policies.

Patient Experience and Service Excellence

• Serves as a key driver of an exceptional client experience across the maternity journey.
• Delivers personalized, patient-centered guidance to women and their families regarding care pathways, antenatal programs, maternity unit orientation, delivery packages, and hospital services, reinforcing a high-touch, premium maternity experience.
• Addresses patient inquiries, feedback, and concerns promptly and professionally.
• Ensures culturally sensitive, patient-centered communication at all times.
• Supports patient education initiatives and maternity classes where applicable.

Operational and Administrative Oversight

• Ensures the integrity, accuracy, and strict confidentiality of all patient records and coordination documentation within the hospital information system, in accordance with regulatory, legal, and organizational data protection requirements.
• Leads performance monitoring of maternity pathway KPIs to optimize retention, clinical compliance, including L&D Booking Rate, Delivery Capture Rate, Milestone Completion, and Missed Appointment Rates, implementing corrective actions where required.
• Supports audit preparation, quality improvement initiatives, and DHA regulatory compliance.
• Assists in managing maternity packages, billing coordination (if applicable), and insurance liaison when required.
• Ensures confidentiality and data protection in line with UAE healthcare regulations.

Quality and Compliance

• Ensures adherence to DHA regulations, international accreditation standards (e.g., JCI where applicable), and hospital clinical governance frameworks.
• Participates in continuous quality improvement initiatives within Women’s Health Services.
• Promotes patient safety and risk mitigation practices across OPD and IP maternity services.

• Bachelor’s Degree in Nursing, Midwifery, Healthcare Administration, or related healthcare field.
• Certification in Care Coordination, Case Management, or Patient Experience is an advantage.

PROFESSIONAL EXPERIENCE:

• Minimum of five (5) years of experience, including experience in coordinating multidisciplinary teams.
• Minimum of three (3) to five (5) years of experience in maternity, obstetrics, women’s health, or care coordination within a hospital setting.
• Knowledge of hospital operations, customer service principles, and medical terminology.
• Experience in a private tertiary or premium healthcare facility in the UAE or GCC preferred.
• Exposure to both OPD and IP maternity services is preferred.
• Demonstrated experience in managing patient pathways, scheduling coordination, and multidisciplinary communication.
• Proven track record in delivering high patient satisfaction outcomes.